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ibis budget London Heathrow Central, Hounslow, United Kingdom



Reservation Assistant - Part time Weekend Only


Europe and North Africa

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

  • Dealing with all incoming reservations​

  • Upselling outlets​

  • Cross checking OTA bookings to ensure correct information is input in Opera​

  • Dealing with room blocks, groups and tours​

  • Maximizing departmental revenue opportunities​

  • Preparing reservations to ensure a smooth run of the reception tasks


  • Previous experience in a hotel environment​

  • Opera Cloud knowledge is essential​

  • ResaWeb knowledge is fundamental​

  • Previous experience in a Accor hotel is a plus

Additional Information

Hours :Part time 16 Hours per week


Flexibility: Saturdays & Sundays Only


Job start Date: To be confirmed 


Skills: Opera Cloud, Leadership, Able to handle complex situations and guest queries, working under pressure, dealing with complaints, managing delayed flights, Assisting other departments as needed, H&S awareness, Fire Marshall and First Aid will be an advantage etc. 

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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