Receptionist

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Relations Agent and build your career with us.

Receprionist Responsibilities:

1. 1. 1. Register and process check in for all arrivals.
      2. Handle guest check outs efficiently and professionally.
      3. Update guest information into the computer after a complete check in.
      4. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
      5. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
      6. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
      7. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
      8. Handle issuance of guest room key cards and ensure effective control for guest security.
      9. Check and convey message, mail and package to Guests.
      10. Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
      11. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
      12. Handle safe deposit boxes in a accordance with policies and procedurres.
      13. Report any unusual occurrences or requested to manager.
      14. Be aware of the hotel accident Prevention Policies.
      15. Ensure the cleanliness and neatness of front office area.
      16. Ensures that all guests are greeted on arrival & departure of the hotel.
      17. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily
      18. .Check Hotel situation, occupancy, functions, groups, VIPs
      19. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
      20. Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
      21. Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
      22. Review and update Logbook
      23. Check equipments
      24. Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
      25. Oversee the day to day operations
      26. Report regularly on happening to Asst. FO/FOM
      27. Fire Procedure
      28. First Aid Procedures
      29. Handle guest complaints and report to manager

University Degree in Hotel Management , minimum 1 year in a similar role star Hotel