Rooms Division Manager

"Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS".

We are looking for a FUN, PASSIONATE & DYNAMIC Rooms Division Manager who wants to join our FANTASTIC MANAGEMENT TEAM at a VIBRANT central London Hotel.

The hotel comprises of 312 bedrooms and 17 meeting rooms including the renowned Shaw Theatre. You will be responsible for the Front Office, Housekeeping, Maintenance and administration teams

Operations & Guest Experience

• Oversee daily operations of Front Office, Housekeeping, Maintenance and administration
• Ensure consistent delivery of Premium service standards and brand expectations
• Proactively resolve guest concerns and ensure high guest satisfaction scores
• Conduct regular service audits, inspections, and quality control checks

Leadership & People Management

• Lead, coach, and develop department heads and teams within the Rooms Division
• Foster a culture of service excellence, service experience, professionalism, and accountability
• Manage staffing levels, scheduling, performance reviews, and succession planning
• Ensure training programs align with luxury hospitality standards

Financial & Revenue Performance

• Optimize room occupancy, ADR, and RevPAR in collaboration with Revenue Management
• Control departmental budgets, payroll, and operating expenses
• Analyze performance reports and implement strategies to improve profitability
• Monitor inventory management and room availability to maximize revenue

Standards, Compliance & Safety

• Ensure compliance with brand standards, SOPs, and local regulations
• Maintain high standards of cleanliness, safety, and maintenance
• Coordinate with Engineering and Security to ensure guest and staff safety

Collaboration & Strategy

• Work closely with Sales, Marketing, Food & Beverage, and Revenue teams
• Participate in strategic planning, forecasting, and budgeting processes
• Support VIP arrivals, special events, and high-profile guests

Qualifications & Experience

• Bachelor’s degree in Hospitality Management or related field preferred
• Minimum 5–8 years of experience in Rooms Division operations, with at least 2–3 years in a leadership role
• Experience in a luxury or premium hotel environment strongly preferred
• Strong understanding of PMS systems and revenue management principles
• Management of refurbishments advantageous

Skills & Competencies

• Exceptional leadership and interpersonal skills
• Strong problem-solving and decision-making abilities
• High attention to detail and service excellence mindset
• Ability to perform under pressure in a fast-paced luxury environment
• Excellent communication skills in English; additional languages an asset

Key Performance Indicators (KPIs)

• Guest satisfaction and loyalty scores
• Room occupancy, ADR, and RevPAR
• Rooms Division cost control and payroll efficiency
• Employee engagement and retention

• Attractive salary + generous monthly service charge 
• Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
• Pension Scheme: Secure your future with our contributory pension plan
• Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
• Complimentary Meals: Free meals provided whilst on duty
• Wellness Perks: Free access to the hotel gym
• Employee Assistance Programme: Confidential support available 24/7
• Annual Leave: Up to 33 days of annual leave per year (including public holidays)

Salary: £60,000 per annum (£29.58 per hour) plus 10% annual bonus

The successful candidate must already have eligibility to work in the UK.