Portfolio Group Reservations Coordinator

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, customer-focused environment? We’re looking for a dynamic and detail-oriented Portfolio Group Reservations Coordinator to join our team supporting the Salter Brothers Accor Portfolio of 11 Hotels. If you're ready to bring your hospitality expertise to a growing team with big ambitions - we want to hear from you.

About Us:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. 

We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . 

As a Portfolio Group Reservations Coordinator, you’ll play a pivotal role in the success of group bookings across our Portfolio. Your responsibilities will include:

• Handling contracted group reservations, from rooming lists and deposits through to post-stay follow-up.
• Acting as the main point of contact for group bookings and fostering strong client relationships.
• Ensuring accurate data entry and reporting using hotel systems.
• Collaborating with hotel teams to coordinate group logistics and ensure seamless service.
• Working closely with our sales and revenue teams to identify group business opportunities
• Staying up to date with and promoting the ALL Live Limitless loyalty program

We’re looking for someone who brings both passion and precision to their work. The ideal candidate will have:

• Previous experience in the Hotel industry
• A service orientated mindset 
• Confident, clear & engaging communication, relationship & networking skills
• A high level of organisational skills and the ability to meet deadlines & multi-task 
• A proactive, solution-focused attitude and entrepreneurial spirit
• Full valid Australian working rights
• The availability to work 38 hours per week

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Career mobility opportunities within our International Hotel Group
• Global perks in hotels and Accor partners
• Fun, supportive, and collaborative working environment

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note, you will require full working rights in Australia to be eligible for this position.