Event Supervisor (Fixed-term contract) F/M/X

About Orient Express 

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com. 

• Supervise the daily work of the Event Specialist, providing guidance and operational support to ensure effective coordination and execution of events.
• Oversee the planning and operational execution of group bookings and events, including meetings, conferences, and social events, ensuring consistency and service quality.
• Follow the full lifecycle of events sold by the department, from initial qualification and planning through on-site execution and post-event follow-up.
• Conduct qualification calls and site inspections for events, gathering and validating client requirements to support accurate planning and execution.
• Act as a key operational point of contact for internal departments, ensuring clear communication and alignment throughout the event planning and delivery process.
• Coordinate closely with internal departments (Food & Beverage, Rooms Division, Kitchen, Banqueting, AV, Housekeeping) to ensure seamless and efficient event delivery.
• Work in close collaboration with the Banqueting Manager, the key contact responsible for the execution of all F&B-related services.
• Prepare and oversee event-related documentation, including proposals, contracts, function sheets, detailed Banquet Event Orders (BEOs), and Group Resumés.
• Monitor event setups and on-site operations, ensuring adherence to service standards and brand expectations.
• Anticipate guest needs and resolve operational issues in a timely and professional manner.
• Support revenue optimization through upselling, within the scope of event execution and operational delivery.

• At least 2 years of experience in luxury hospitality events or operations. 
• Strong organizational and coordination skills. 
• Operational mindset with attention to detail. 
• Ability to supervise and support junior team members.
• English : mandatory, second language a plus
• Opera & Delphi : mandatory