Outlet Supervisor - Food and Beverage

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

The Fairmont Chateau Lake Louise is seeking a dynamic Restaurant Supervisor. This position is ideal for the individual who aspires to manage multiple operations and continue the growth toward the next management level in Food & Beverage.

What you will be doing:  

• Create a sense of welcome and personalized service excellence for our guests
• Display an active presence in our dining rooms and public areas interacting with guests and colleagues
• Effectively manage the systems in place to deliver superior service
• Monitor resources ensuring the tools are available to deliver the service our guests expect
• Ensure the appropriate performance management of colleagues regarding adherence to Fairmont and CLL standards, policies and procedures
• Constantly seek out new ways to enhance service and increase profits through effective and innovative promotions and marketing opportunities
• Maintain a constructive, harmonious and communicative working relationship with all supporting departments
• Ensure the ongoing professional development, growth, and work satisfaction of all colleagues
• Ensure all financial reporting is maintained and accurate (billing, payroll etc.)
• Monitor and manage labour costs and expenses daily with a focus on meeting and improving on month end targets
• Promote and develop a culture of environmental awareness and responsibility
• Ensuring that the outlet(s) maintain a first class and positive visual impact, including ambiance, cleanliness, orderliness, decor and service flows
• Set a positive example for Food & Beverage colleagues through exemplary dress, grooming and self-discipline in addition to monitoring colleague performance in these areas
• Inspect Food & Beverage uniforms, menu selection, cutlery, linen, china, and glassware & equipment/tools on a regular basis. To ensure they are clean, well maintained and consistent for each outlet
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Your skills and experience includes: 

• Minimum of 2 years Food & Beverage experience
• Minimum of 1 year of Food & Beverage leadership experience
• Working knowledge of POS-Micros, Word, Excel
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure
• Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.
• Ability to consistently stand and walk through out shift

Visa Requirements: Applicants must be legally authorized to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS