Outlet Manager

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home.
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community.
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and proactive customer service while supporting fellow Colleagues
• Demonstrate Fairmont core values in all interactions
• Oversee all aspects outlet operations to ensure an exceptional guest experience
• Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee engagement results
• Facilitate Food and Beverage training and follow-up training programs to address any additional needs as required
• Demonstrate a complete understanding of Fairmont Food & Beverage standard operating policies & procedures and ensure team compliance
• Assist with the development of menus, wine list, specifications and standards for all restaurant operations as required
• Assist in the development and implementation of innovative promotional and sales events by constantly seeking out creative ways to improve service and increase business volumes
• Demonstrate thorough knowledge of Food and Beverage products and menus, daily features, specials and services provided by the department and the hotel
• Provide operational support and coverage as required, including bar service and food service
• Conduct shift briefings and departmental meetings ensuring that colleagues are well informed and prepared to deliver outstanding service
• Ensure all outlet employees are trained on the proper use of equipment, tools and systems
• Schedule and manage staff to support our service level commitments and labour cost goals
• Assist in the preparation and execution of the annual Food & Beverage budget, capital plan and strategic projects
• Prepare and manage all aspects of outlet budget including revenue and cost forecasting
• Develop and maintain close and effective working relationships with all supporting departments
• Resolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure relevant departments are notified in a timely manner
• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
• Participate in hotel committees
• Perform any other duties, tasks, and assignments within your department as required
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)

• Three to five years’ experience in all facets of hotel Food & Beverage operations including a minimum of two years leadership experience in a luxury hotel environment is required
• Strong knowledge of wine and fine dining service is required
• At least 1 year’s international experience in a luxury hotel environment is preferred
• A degree in Hospitality Management or Restaurant Management is preferred
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times in a demanding and fast paced environment is required
• Proven strong supervisory/leadership skills and the ability to meet high levels of service excellence
• Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
• Strong communication and organizational skills are required
• Excellent organizational skills with ability to prioritize and multi-task is required
• Knowledge of Delphi, Micros POS Systems and MS Office applications are required

Physical Aspects of Position (include but are not limited to):

• Sitting: 0-1 Hr/Day; Walking: 6-8 Hr/Day; Standing: 6-8 Hr/Day
• Bending/Reaching: 4-6 Hr/Day; Pushing/Pulling: 4-6 Hr/Day
• Physical effort: Does not lift weight over 50lbs
• Visual Effort: Medium

• Environmental Stress: Busy Atmosphere