Assistant Director of Food & Beverage

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Director of Food & Beverage, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive customer service while supporting fellow Colleagues
• Demonstrate Fairmont core values in all interactions
• Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results
• Assist in leading all aspects of daily food and beverage operations providing the necessary support to both Hotel Executive and F&B department leaders and colleagues
• Reviews staffing levels to ensure service level commitments and labor costs goals are met
• Assists with the development of the food and beverage operating strategy and leads its execution

• Assist in the preparation, successful implementation and execution of the annual F&B budget, capital plan and strategic projects as required
• Reviews financial reports and statements to determine ensure F&B is performing against budgeted targets
• Assist in the development of menus, wine lists, specifications and standards for all food and beverage operations
• Works with direct reports to develop and implement F&B promotions and presentations
• Utilize information from comment cards, guest satisfaction results, pre- and post-convention meetings and other data to identify areas of improvement and ensure F&B teams are accountable for results
• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned; purchase equipment and related supplies
• Ensure the implementation and colleague compliance with cash control and liquor control policies
• Ensure that regular, on-going communication occurs in all areas of food and beverage (e.g., shifts briefings, department meetings,) to ensure that colleagues re well informed and are prepared to deliver outstanding service
• Develop and maintain close and effective working relationship with all supporting departments
• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
• Participate in hotel committees
• Perform any other function related duties and projects as assigned

Qualifications:

The successful candidate should:

• Five to seven years’ experience in all facets of hotel and food & beverage operations and at least 1 year in a similar position or a minimum of 5 years in a senior restaurant manager role in a luxury hotel environment is required
• A degree in Hospitality Management or Restaurant Management is required
• Two year’s international experience in a luxury hotel is strongly preferred
• Demonstrated track record of high guest service ratings and employee satisfaction levels in a multi-faceted F&B operation
• Demonstrate a solid past record of successful F&B financial management
• Proven  a highly effective leader, possessing a high degree of interpersonal and problem solving abilities
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times
• Demonstrate excellent written and verbal communication skills and strong presentation skills 

• Proven strong supervisory/leadership skills and the ability to meet high levels of service excellence
• Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
• Proven ability to work efficiently in a demanding and fast paced environment
• Strong working knowledge of Delphi, POS System and MS Office programs
• Strong work ethic, highly responsible, reliable and the ability to extended hours including evenings, weekends and public holidays is required

Physical Aspects of Position (include but are not limited to):

• Sitting: 4-6 Hr/Day; Walking: 6-8 Hr/Day; Standing: 0-1 Hr/Day
• Physical Effort: Minimal
• Visual Effort: Medium
• Environmental Stress:  Busy atmosphere