Lobby Lounge Manager

A modern oasis at the ocean's edge, Forbes Five-Star Fairmont Pacific Rim is the award-winning Lobby Lounge and RawBar combines the best of glamour and comfort. The internationally recognized cocktail program provides a bespoke experience inspired by world travel and the stories it tells, expertly designed by Canada’s best bartender; elevating Canada’s cocktail culture to a higher level. Indulge on inventive and rave-worthy 100 percent Ocean Wise sushi at the RawBar, while enjoying the robust live music program featuring the best of Vancouver’s contemporary music artists; creating a world-class lounge experience that delights beyond measure. Discover Fairmont Pacific Rim – and lead our award winning, world class Food & Beverage team. 

Why work for Fairmont Pacific Rim?

• Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver 
• An award-winning restaurant & lounge in a Food & Beverage division that promotes growth, cross-training and career development opportunities
• A competitive salary starting at $77,500.00
• Complimentary meal through our Colleague Dining Program
• Travel reimbursement program for a TransLink monthly pass
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Lead, mentor and train the Lobby Lounge team in all aspects of service to provide our guests with a flawless, meaningful and authentic luxury experience, delivered in a personal way
• Strategize on new products, service offerings, and upsell opportunities based on market trends and conditions.
• Oversee all areas of the atmosphere: includes maintenance, cleanliness, music and lighting
• Lead the Lobby Lounge in employee engagement initiatives and action planning based on colleague feedback and engagement survey responses
• Assist the General Manager in all Recruitment, Training & Development, and Performance Management of the Lobby Lounge
• Coach and develop colleagues through ongoing conversation and feedback, annual performance reviews, developmental plans, and career paths
• Assist the General Manager to host monthly departmental meetings related to hotel goals and planning, guest satisfaction, financial results, employee engagement, health & safety, employee recognition, sustainability, brand standards, etc.
• Responsible for all Health & Safety in the restaurant. Must ensure that all Health & Safety guidelines are maintained and regular audits are in place.
• Lead the team in food tastings, cocktail & wine list development and any other matters relating to the food & beverage offer. 

Your experience and skills include:

• Minimum 2 years' experience in a Lounge or Bar at the General Manager level (or equivalent) operating with full performance accountability of a successful brand operated restaurant
• Ability to work effectively and collaboratively in a demanding, multi-cultural, diverse environment within required deadlines
• Proven ability to build and maintain strong relationships with stakeholders
• Proven ability to analyze data and trends, create strategies for improvement, and take risks
• Excellent interpersonal and communications skills
• Highly organized and ability to work well under pressure with competing priorities and deadlines
• Flexibility and ability to adapt to changing priorities
• Vision and ability to lead and motivate others
• Ability to create and promote a fun working environment
• Proficient with Silverware, Micros, Avero and MS Office or similar an asset

Your team and working environment:

We're seeking talented, passionate and energetic people to join our team. If you love food, drink and engaging with people, we'd love to hear from you.

Join our team and be part of an award-winning, Michelin recommended Hotel

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS