Lobby Ambassador

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic five-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

A rare opportunity has arisen at Fairmont St Andrews for a Lobby Ambassador to join our close-knit team!

The Lobby Ambassador's main responsibility is to provide a superior level of personalised service by ensuring every need, request, and desire of our guests is fulfilled with the utmost care, professionalism and dedication.  

A little more about what you will be doing:

• Maintain regular attendance in compliance with Fairmont Standards as well as be available to work flexible shifts which would include but is not limited to : mornings, afternoons, evenings, weekends and holidays
• Be able to perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
• Maintain good relationships with all important contacts both inside and outside of the resort
• Ability to answer all general inquiries on the resort and other entertainment, services, and tours in the surrounding areas
• The ability and willingness to adapt and adjust in order to satisfy guests needs
• Offer to handle special arrangements during guest stay; coordinate future visits
• Maintain database of guest preferences, habits, special dates
• Assist with additional Front Office/VIP Service tasks
• Actively participates in daily briefings and meetings
• Expected to conduct oneself in a discrete manner in all guest areas
• Ensures that the safety & confidentiality of all matters pertaining to guests and members are met in accordance with resort standards
• Complete projects in a timely manner as required by the Management Team
• Complete duties such as Valet parking, luggage assistance, greeting of guests, and shuttle bus

• Previous experience in a similar role is preferred
• Must be eligible to work in the UK

• Staff shuttle service to/from St Andrews
• Very competitive equal share of TRONC based on hours worked
• Gratuities on top of salary and TRONC
• Opportunities for development and growth across Accor properties worldwide
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events
• Access to PressReader