Head Housekeeper

Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller.

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner.  Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.

Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood-fired breads, low intervention wines and a sophisticated and fun ambience.

Black Lacquer is our contemporary underground private hire cocktail bar and an event space where eclectic music is celebrated and the same singular approach is taken to the sound as to the drinks. Whatever the time or day, Black Lacquer always delivers top-notch hospitality.

We're on the lookout for a Head Housekeeper to join our crew at Hyde London City. You will be responsible for the overall management of the housekeeping department and team. Your role is to deliver exceptionally clean rooms and public spaces, within budget, and with a happy and engaged team.

What you’ll do…

• Take the lead in ensuring our guests experience spotless and well put together rooms that they want to come back to
• Manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering and developing them, and creating an environment where people can be themselves.
• Management of departmental costs and ensure that all expenses are kept in line with budget guidelines, managing and control Housekeeping stock and monitor orders.
• Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training and regular checks
• Work closely with other teams (Front Office, Maintenance and F&B) towards the overall goal of creating a memorable experience in a beautiful space
• Play a part in our partnership with our external housekeeping providers.

What we’re looking for…

• Previous housekeeping experience at a similar level, preferably within a lifestyle brand.
• An eagle-eye for detail, you can spot a slip in standards from a mile away
• Experience of Opera Cloud or a similar front desk operating system would be an advantage
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self. You're great at motivating others to keep to your own high standards of service
• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• Your humble and open to ideas. We leave our egos at the door and help get it done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of something bigger and have fun along the way.

What's in it for you...

• Up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• Treat yourself with lots of retail & hospitality perks through our partners.
• Enjoy an experience stay at Hyde and a meal for two after your discovery period.
• Goes without saying, but we’ll feed you during your shift.
• Extra time off to volunteer with one of our partner charities.
• Cycle to work scheme.
• The chance to make your mark in a fast-growing Brand.
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
• Excellent discounts across the entire Ennismore and Accor family of brands.

Hyde is an equal opportunity employer.  We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.