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  1. Integral
  2. Permanente
  3. RIXOS
  4. Talento & Cultura
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    Rixos Radamis Sharm El Sheikh, Sharm El-Sheikh, Egypt

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    REF39445F

Learning & Development Manager

Region

Luxury & Lifestyle


Job Description

Reporting to the Director of Talent & Culture, responsibilities and essential job functions include but are not limited to the following: 

  • Facilitate Accor and Property Training Programs to colleagues and leaders, including Train the Trainer, Interaction Management, Leadership Orientation, and other courses to promote development and enhance on-the-job skills
  • Execute a world class onboarding experience for new Heartists, several hundred colleagues per year; Update the onboarding program as required
  • Work with the Director, Talent & Culture and the Hotel Leadership Team to evaluate the annual Learning & Development strategies and programming for the hotel
  • Work closely with the Director Talent & Culture to determine need for new workshops and training programs; aid in the creation and facilitation of these programs
  • Create strong interpersonal relationships that allow for coaching and guidance to supports both leaders and colleague and maintain high levels of engagement in all areas of the Hotel
  • Work with operational department leaders to review all Departmental Job Task Checklists and ensure that the tools are in place for successful departmental onboarding and training; track completion of Job Task Checklists
  • Provide support and development of Departmental Trainers and ensure compliance and consistency across departments of the Hotel
  • Maintain accurate records of all training activities and participant information; communicate completion rates to the Leadership Team
  • Support Apprenticeship Programs throughout the Hotel
  • Oversee manage the Educational Assistance Program with the support of the Director, Talent & Culture
  • Oversee the colleague performance review program to ensure proper completion of probationary and annual reviews for all colleagues
  • Utilize an online training system to assign mandatory courses to colleagues and leaders, monitor progress, and track completion
  • Collaborate with Learning & Development Managers in the Region with regular monthly calls to align a regional strategic direction
  • Other duties and travel as required/assigned

Qualifications

  • Minimum of 2 years’ experience in a leadership role within the hospitality industry, preferably operations.  Previous L&D experience is an asset.
  • University degree in Hotel/Restaurant Management or related discipline a strong asset
  • Proven track record in needs assessment and facilitation of  training programs in driving service excellence results
  • Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) required
  • Enthusiastic and positive personality with ability to build strong relationships
  • Sense of urgency and the ability to prioritize will be required
  • Results orientated with the ability to be flexible and to work well under pressure
  • Innovative, creative and willing to take risks and be accountable for successes, near misses and the inevitable, misses!
  • Ability to analyze data and trends and create strategies for improvement

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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