- Integral
- Permanente
- RIXOS
- Talento & Cultura
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Rixos Radamis Sharm El Sheikh, Sharm El-Sheikh, Egypt
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REF39445F
Learning & Development Manager
Region
Luxury & Lifestyle
Reporting to the Director of Talent & Culture, responsibilities and essential job functions include but are not limited to the following:
- Facilitate Accor and Property Training Programs to colleagues and leaders, including Train the Trainer, Interaction Management, Leadership Orientation, and other courses to promote development and enhance on-the-job skills
- Execute a world class onboarding experience for new Heartists, several hundred colleagues per year; Update the onboarding program as required
- Work with the Director, Talent & Culture and the Hotel Leadership Team to evaluate the annual Learning & Development strategies and programming for the hotel
- Work closely with the Director Talent & Culture to determine need for new workshops and training programs; aid in the creation and facilitation of these programs
- Create strong interpersonal relationships that allow for coaching and guidance to supports both leaders and colleague and maintain high levels of engagement in all areas of the Hotel
- Work with operational department leaders to review all Departmental Job Task Checklists and ensure that the tools are in place for successful departmental onboarding and training; track completion of Job Task Checklists
- Provide support and development of Departmental Trainers and ensure compliance and consistency across departments of the Hotel
- Maintain accurate records of all training activities and participant information; communicate completion rates to the Leadership Team
- Support Apprenticeship Programs throughout the Hotel
- Oversee manage the Educational Assistance Program with the support of the Director, Talent & Culture
- Oversee the colleague performance review program to ensure proper completion of probationary and annual reviews for all colleagues
- Utilize an online training system to assign mandatory courses to colleagues and leaders, monitor progress, and track completion
- Collaborate with Learning & Development Managers in the Region with regular monthly calls to align a regional strategic direction
- Other duties and travel as required/assigned
- Minimum of 2 years’ experience in a leadership role within the hospitality industry, preferably operations. Previous L&D experience is an asset.
- University degree in Hotel/Restaurant Management or related discipline a strong asset
- Proven track record in needs assessment and facilitation of training programs in driving service excellence results
- Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) required
- Enthusiastic and positive personality with ability to build strong relationships
- Sense of urgency and the ability to prioritize will be required
- Results orientated with the ability to be flexible and to work well under pressure
- Innovative, creative and willing to take risks and be accountable for successes, near misses and the inevitable, misses!
- Ability to analyze data and trends and create strategies for improvement
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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Reporting to the Director of Talent & Culture, responsibilities and essential job functions include but are not limited to the following: Engagingly process candidates through the candidate workflow i
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