Learning & Development Manager

The Pullman Khao Lak Resort is a popular destination for travelers seeking a relaxing getaway. It features modern amenities, expansive pools, and a serene beachfront setting, making it ideal for families and couples alike. However, guest experiences vary, with some highlighting both positive and negative aspects of their stay.

• Develop and implement comprehensive Learning and Development strategies, programs, and initiatives aligned with the hotel's business objectives and employee development needs.
• Design and deliver engaging training sessions, workshops, and seminars on topics such as customer service excellence, leadership development, technical skills, and compliance training.
• Collaborate with department heads and team leaders to identify learning needs, assess performance gaps, and develop targeted training solutions.
• Ensure global brand and culture initiatives are effectively integrated into the organization.

• Minimum 2 years experience within a luxury hotel.
• Prior experience in delivering on the job training within AccorHotels.
• Ability to analyze data and trends and create strategies for improvement.
• Upholds brand standards for professional conduct and presentation.
• Excellent communication and customer service skills in written and spoken English; additional languages are a plus.

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS