People and Culture Coordinator

Situated on a unique vantage point with breathtaking views over Lake Wakatipu and the Remarkables Mountain range. Our resort offers 148 guest rooms with either spectacular Lake or relaxing Garden views.

Mercure Queenstown Resort offers a welcoming, team-focused environment where everyone works together to create exceptional guest experiences. With 65 dedicated Heartists to support and guide, you’ll have the opportunity to build meaningful connections and work across a variety of focus areas. This role also supports the wider CP Hotels Portfolio with People & Culture items so you will be part of a fantastic, high performing group of talented HR professionals.

With us, your personality is valued, your opportunities for growth know no boundaries.
Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

We are seeking a proactive and detail-oriented People and Culture Coordinator to join our team. This generalist role is pivotal in supporting our HR & WHS operations and ensuring a seamless employee experience at Mercure Queenstown Resort. The ideal candidate will be highly organised, people-focused, and eager to contribute to a positive and productive workplace culture.

• Support the recruitment process, including posting job adverts, conducting various pre employment checks and preparing offers of employment
• Maintain accurate employee records and ensure all HR/L&D systems are up to date
• Assist with HR documentation such as contract amendments, policies, compliance training
• Coordinate and facilitate employee training sessions and engagement activities
• Respond to employee queries regarding HR policies, benefits, and procedures
• Support payroll administration through timesheet accuracy checks and data upload
• Complete WHS administration requirements including incident portal updating, risk control implementation, various reporting

This role is also a support function for the Portfolio Director of People & Culture, CP Hotels - New Zealand and Fiji. It is a great opportunity to get involved in wider Portfolio based projects and support your People & Culture colleagues at our other properties when they need assistance.

• A desire to grow within the People & Culture realm and expand on an HR generalist skillset
• Previous HR experience in a support, administrative or coordinator role is preferred however administrative experience is key
• Previous experience working in a hotel or hospitality setting is highly valued
• Workplace Health and Safety administrative experience or exposure is highly advantageous
• Strong interpersonal skills with the ability to build positive working relationships across all levels of the business
• Solid organisational skills with the ability to manage competing priorities and meet deadlines
• Clear and confident communication skills, both written and verbal
• A proactive mindset with the ability to adapt quickly, solve problems, and work collaboratively in a dynamic environment
• Strong organisational and time management skills with attention to detail

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• On-site we offer laundry services
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Daily staff meal provided while on duty
• Accor's Parental Leave Scheme
• Ongoing reward and recognition incentives in Accor anniversaries
• Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.