- Integral
- Estágio
- Vendas e Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
Issy-les-Moulineaux, France
__jobinformationwidget.freetext.ExternalReference__
REF4591D
Internship – Customer Experience Assistant
Region
Accor HQ
At Accor, we go beyond being a global leader in hospitality—we embrace diversity, creativity, and individuality. Join us as you are, and find a role that resonates with your personality and aspirations.
We are committed to helping you grow and learn every day. We ensure that your work is purposeful, allowing you to explore limitless possibilities throughout your journey with us.
At Accor, you are the author of your own story, and together, we can reimagine the future of hospitality.
Our teams, known as Heartists®, bring together the best of hospitality. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.
Here, we create new ways to travel within each of our 5,700 hotels, connecting closely with our 100 million clients in 110 countries.
Discover the life that awaits you at Accor Careers: https://careers.accor.com/.
Do what you love, care for the world, and dare to challenge the status quo. #BeLimitless
Join the Premium, Midscale & Economy Digital marketing team leading the Customer experience of brand websites and gain hands-on experience in digital content management, customer experience, and project coordination in a global hospitality environment.
Key Responsibilities:
Project Management:
- Assist in monitoring the Pullman website revamp project timeline, coordinating with agencies and regional teams, and supporting progress tracking.
- Help organize project documentation, meeting notes, and follow-ups.
- Contribute to task tracking and ensure alignment with deadlines and key milestones.
Content Management (CMS & DAM):
- Be trained on Adobe Experience Manager (AEM) and actively contribute to updating and managing website content via the Content Management System (CMS) and Digital asset Management (DAM)
- Help maintain engaging, accurate, and up-to-date web pages across the site.
Communication & Coordination:
- Gather input from regional teams and brands to support global alignment.
- Assist in the creation of global presentations and communication materials.
- Collaborate with stakeholders across departments to ensure smooth project delivery.
- Customer Experience & UX Optimization:
- Support user journey tracking and documentation to identify pain points and improvement areas.
- Benchmark competitor websites to identify trends and best practices in digital
- Master’s program in Marketing, Digital, Communications, or a related field
- Master’s program at a Business School
- English & French mandatory
- Excellent Communication Skills: Comfortable gathering and sharing information clearly with various stakeholders, including agencies, regional teams, and internal departments.
- Curiosity and Willingness to Learn: Eager to develop new skills in digital tools (e.g., CMS, DAM, AEM) and deepen understanding of customer experience best practices.
- Strong Organizational Skills: Ability to manage multiple tasks simultaneously, keep track of deadlines, and maintain detailed documentation, supporting effective project coordination.
- Attention to Detail: Capable of ensuring accuracy and consistency when updating digital content, maintaining webpages, and tracking user journeys.
- Team Collaboration: Thrives in a cross-functional and multicultural team environment, working smoothly with peers and managers to deliver shared goals.
Why Join Accor?
Accor dares to impact:
- the world
- We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
- We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.
- your career:
- We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
- Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.
- We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities.
-and also :
- ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. –
- Heartist® for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).
- An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.
- Sustainable Mobility Package up to €700 for the use of "green" transportation, or 50% coverage of Pass Navigo (public transportation pass).
- €10 meal vouchers.
- A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.
- Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
MOVENPICK MOVENPICK BAGHDAD, Baghdad, Iraq
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Baghdad
Áreas
Vendas e Marketing
Descrição
We are seeking a dynamic and innovative Marketing Manager to join our team in Baghdad, Iraq. As the Marketing Manager, you will be responsible for developing and implementing strategic marketing plans
Referência
57461112-d45d-41dc-b5ce-c7975037434d
Data de validade
01/01/0001
Salário
Localização
SLS SLS RED SEA, Tabuk, Saudi Arabia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
SLS
Tipo de Contrato
Permanente
Locations
Saudi Arabia
Áreas
Vendas e Marketing
Descrição
SummaryAs the Marketing & Communications Manager for the pre-opening phase of SLS The Red Sea, you will be instrumental in shaping and delivering the brand’s marketing vision tailored to the Saudi mar
Referência
c33043bc-2543-499b-ba34-55a9eb80b66b
Data de validade
01/01/0001
Salário
Localização
Phu Quoc, Vietnam
Experience Level
Director
Jornada de Trabalho
Integral
Brands
ENNISMORE
Tipo de Contrato
Permanente
Locations
Phu Quoc
Áreas
Vendas e Marketing
Descrição
SummaryReporting to the General Manager, the role holder will contribute to the performance of their departments by facilitating the hiring and retention of exceptional talent as well as driving emplo
Referência
2b2a12ec-f67e-4911-a737-bdb061be44f4
Data de validade
01/01/0001
Salário
Localização
Fairmont Quasar Istanbul, İstanbul, Turkey
Experience Level
Director
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Istanbul
Áreas
Vendas e Marketing
Descrição
Main Duties :Revenue Management ResponsibilitiesRevenue Strategy Development – Create and implement pricing and yield management strategies to maximize revenue across all distribution channels.Forecas
Referência
31dae724-46bb-4ee6-8109-85208858bc6c
Data de validade
01/01/0001
Salário
Localização
Mövenpick Dead Sea Jordan, Amman, Jordan
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Amman
Áreas
Vendas e Marketing
Descrição
Key Responsibilities:Develop and implement revenue strategies for the hotel.Monitor competitor pricing and market trends to adjust strategies.Lead the weekly/bi-weekly Revenue Management meetings prov
Referência
b6e5a6bd-18a1-4995-9b15-4d84389a8672
Data de validade
01/01/0001
Salário
Localização
Novotel Goa Panjim, Panaji, India
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Panaji
Áreas
Vendas e Marketing
Descrição
Constantly investigate and assess market conditions and competition to determine effective and productive sales programs.Establish and maintain relationships with all the current and prospective custo
Referência
63f8479f-9310-4176-bae4-7718493a8993
Data de validade
01/01/0001
Salário
Localização
Novotel Goa Panjim, Panaji, India
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Panaji
Áreas
Vendas e Marketing
Descrição
Plan & initiate action plan to approach and secure new business for the organizationTo determine effective and productive sales programsRelationship building with all the current and prospective custo
Referência
00500a60-163d-4c1a-9fa2-1374c46fa9f6
Data de validade
01/01/0001
Salário
Localização
ibis Bengaluru City Centre, Bengaluru, India
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Permanente
Locations
Bengaluru
Áreas
Vendas e Marketing
Descrição
Reservation Responsibilities Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines Maintain complete knowledge of all food & beverage serv
Referência
30b608ba-dc7e-4c83-877f-396ce24b3177
Data de validade
01/01/0001
Salário
Localização
Novotel Kolkata - Hotel & Residences, Kolkata, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Kolkata
Áreas
Vendas e Marketing
Descrição
Work with internal/external representatives from different functions for executing the reservations.Provide effective support to the team to enable them to provide a range of effective and efficient s
Referência
1dfbf619-6423-4887-92c7-7473d3ea7019
Data de validade
01/01/0001
Salário
Localização
DELANO DELANO MIAMI BEACH, Miami Beach, United States
Experience Level
Director
Jornada de Trabalho
Integral
Brands
DELANO
Tipo de Contrato
Permanente
Locations
Miami Beach
Áreas
Vendas e Marketing
Descrição
What you'll do... Develop and execute a comprehensive membership strategy that attracts, captivates, and retains a cultivated, exclusive membership base, elevating the Delano experience.Introduce grou
Referência
790fe6c1-4f3a-42f1-b9b8-ef28d66660cc
Data de validade
01/01/0001