Intern - Service Quality & Food Safety

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With  touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Quality:

• Assist in monitoring compliance with brand and LQA (Leading Quality Assurance) standards across guest-facing areas.
• Conduct service audits, mystery guest checklists, and room inspections alongside the Quality Manager.
• Support with compiling and analysing guest satisfaction data (e.g. TrustYou).
• Support in tracking departmental Key Performance Indicators and preparing regular quality reports.
• Participate in internal training sessions and contribute to team meetings.
• Assist in organizing quality and service excellence initiatives across the property.
• Support administrative tasks such as filing audit reports, updating training logs, and maintaining checklists

Food Safety:

• Assist Food Safety Manager in conducting/organizing Food Safety programs and activities.
• Conduct regular inspections of food handling in production areas, facilities, and equipment to ensure compliance with food safety standards.
• Daily monitoring food safety and hygiene practices among food handlers.
• Supervising cleaning, sanitization and pest control systems for the Hotel.
• Assist with reporting: monthly food safety inspections and corrective actions implementation.
• Monitor and evaluate the effectiveness of food safety programs.
• Responsible for the updating of the food watch platform. 

Other Duties:            

• Report for duty punctually, wearing the correct uniform and name tag. 
• Maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards. 
• Provide friendly, courteous, and professional service at all times.    
• Read and understand the hotel’s Ambassador Handbook and adhere to the hotel’s rules and regulations, particularly the policies and procedures relating to Fire, Hygiene, Health, and Safety. 
• Maintain good working relationships with all colleagues.
• Comply with local legislation as required. 
• Respond to any changes in the department as communicated by the needs of the hotel. 
• Flexible in job duties to carry out any other reasonable duties and responsibilities within the job’s capabilities as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. 
• Attend training sessions and meetings as and when required. 

• Currently pursuing or recently completed a degree/diploma in Hospitality Management or a related field.
• Strong communication and interpersonal skills.
• Attention to detail and a passion for excellence.
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Ability to handle confidential information with integrity.
• Positive attitude and willingness to learn in a dynamic environment.
• Graduate/ Post Graduate in Microbiology/ Food Technology a plus
• Basic HACCP knowledge