In-Suite Dining Captain (Full-time)

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Set on the golden sands of pristine Polo Beach in Wailea, Fairmont Kea Lani is Hawai‘i’s only all-suite and villa luxury resort.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Providing Inspired Food & Beverage to highlight the destination we represent is one of our passions.  As an In-Suite Dining Captain, you will be a hospitality ambassador that will connect our guests to the delectable cuisine inspired by our diverse culture and island home.  Your attention to detail, thoughtful service and support of the department’s day to day operations will help us showcase our passion and accomplish our mission of turning moments into memories.

Hourly Rate:  $16.83

What you will be doing:

• Support the Food & Beverage Manager in ensuring the successful daily operation of the department by keeping management informed of all guest reactions and comments, conducting pre-shift briefings and liaising with Executive and/or Sous Chef on duty during service.
• Supervise, coordinate and direct prompt, efficient and courteous delivery of all services
• Liaise with other departments to ensure seamless service
• Act as a role model to junior staff members by maintaining a professional work ethic
• Supervise staff, including coaching, counseling, training and adjusting schedules
• Monitor weekly schedules and breaks to maximize labor hours and minimize overtime
• Before starting, check with cashier regarding specific duties for the shift
• Check service stations for necessary equipment and set up: ice, dishes, utensils, cleaning/sanitation equipment; replenish as needed
• Deliver In Room Dining orders to guests in a timely manner, according to company standards and guest’s delivery preference selection
• Perform floor sweeps, picking up used In Room Dining equipment, tableware and table linens
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Adhere to the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards
• Organize time so all side work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times
• Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings
• Actively participate in monthly departmental sales promotions

Your skills and talents include:

• Must be able to speak, read, write and understand the English language.
• Requires good communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
• Must be familiar with wines and alcoholic beverages
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment

Education

• High School diploma (or equivalent) and/or vocational training

Experience

• 2 years previous experience in F&B operations
• Previous experience in luxury hotel environment desirable

Licenses or Certificates          

• TB Clearance
• Maui County Liquor Card
• TIPS certification
• Food Safety Class Certification or ServSafe Certification

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today:  Visit our website to learn more about living and working for Fairmont Hawai’i.  www.fairmonthawaiijobs.com

Why work for Accor?  Discover a world where life pulses with passion!​

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.  With us, your personality is valued, your opportunities for growth know no boundaries.  Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani