Lobby Ambassador

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

The Lobby Ambassador position is a critical role in ensuring guest satisfaction and maintaining the hotel's reputation for excellence. The successful candidate will be responsible for the following duties:

1. Greet and acknowledge each guest with appropriate formality, maintaining professional demeanour at all times.
2. Provide a courteous farewell to departing guests, ensuring their experience concludes positively.
3. Address guest requests, concerns, and needs with utmost urgency and professionalism, prioritising guest satisfaction as a paramount objective.
4. Maintain impeccable personal presentation, adhering strictly to company policies regarding uniform standards and hygiene.
5. Demonstrate active listening skills when interacting with guests, ensuring a customer-centric approach and appropriate handling of complaints.
6. Facilitate interdepartmental communication to ensure seamless guest service delivery.
7. Strictly adhere to VIP protocols, providing distinguished service to high-profile guests.
8. Process and respond to guest feedback forms, suggestions, and complaints with due diligence.
9. Participate in mandatory training programmes and departmental meetings to maintain and enhance professional standards.
10. Actively contribute to environmental conservation efforts, including waste reduction, proper chemical handling, and promoting sustainable practices.
11. Uphold the highest standards of personal hygiene and appearance, recognising the critical nature of guest-facing roles.

• Education: at least High school or vocational diploma
• Experience: At least 2 years of experience in the industry.
• Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French, English or Russian
• Courses and Training: Prior attendance in seminars and training related to the job.
• Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
• Skills: Is familiar with guest profiles based on his/her experience. Customer Service Orientation.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.