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Mövenpick Resort Phan Thiet, Phan Thiet, Vietnam

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REF39112W

Housekeeping Supervisor/ Giám sát Buồng phòng

Region

MEA SPAC

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Company Description

•Mövenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.

 


Job Description

  • Supervise the implementation of housekeeping standards and procedures in relation to:
  • Bedroom service
  • Bathroom service
  • Valet service
  • Cleaning service
  • Linen maintenance
  • Recommended changes to these standards and training needs on an ongoing basis
  • Maintain a current and thorough knowledge of all housekeeping systems
  • Open and close the shift and ensure effective shift hand over
  • Distribution and collection of keys
  • Management of all incoming and outgoing calls
  • Solve employee grievances
  • Perform Room allocations
  • Perform Room inspections
  • Priority arrival rooms
  • Liaise with Front Office for guest and hotel requirements
  • Ensure guest valet is processed and delivered in a timely manner
  • Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
  • Manage all special requests made by guests
  • Ensure consistency within the department
  • Management of lost property for the hotel
  • Ensure you have complete knowledge of room types, layouts and facilities
  • Manage storage areas
  • Maintain adequate stock levels
  • Complete stock takes as required
  • Conducts shift briefings to ensure hotel activities and operational requirements are known
  • Conversant with emergency evacuation and fire procedures
  • Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
  • Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
  • Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
  • Recycles where-ever possible and enforces cost saving measures to staff
  • Perform other task assigned based on Movenpick Resort Phan Thiet needs or requirements

Qualifications

  • High School or Diploma in Hotel Administration, Hotel Management or equivalent
  • 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training. 
  • Type and level of experience required may vary slightly based on size and complexity of operation
  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Able to speak, read and write English
  • Proficient in the use of Microsoft Office
  • Organizational and training abilities
  • Able to speak, read, write in English and Vietnamese

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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