HOUSEKEEPING MANAGER

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As a Housekeeping Manager and ambassador of the Mama brand, while representing the Company, you are expected to embody the Mama Spirit. Being genuine, kind, considerate, courteous, thoughtful, positive and respectful to ALL Mama Family Members, guests, vendors, contractors and anyone on the Mama Shelter premise is essential to you performing your position here at Mama Shelter satisfactory. This also includes being mindful of these characteristics while representing Mama Shelter at any time. Mama is like an urban kibbutz, providing our guests with a fun, friendly, personal human experience and Family with an exciting, enjoyable place to work and your attitude is vital to Mama’s success.

Objective:

The Housekeeping Manager is responsible for supervising the performance of the housekeeping staff to ensure that prescribed hotel standards are met.

Essential Duties and Responsibilities:

• Ensures all operational and safety procedures are properly followed. 
• Establishes schedule and plans daily work assignments.      
• Demonstrates leadership and training to staff.
• Develops and trains housekeeping staff on housekeeping policy and procedures.
• Manages housekeeping problems.
• Inspects and approve staff work performance.
• Performs regular inspections of rooms and common areas for sanitation, order and safety.
• Ensures that housekeeping staff follow established safety regulations in the use of equipment and supplies at all times.
• Orders cleaning materials and maintains budget.
• Maintains the care and use of supplies, equipment.
• Inspects storage rooms, utility and janitorial closet for upkeep and supply control.
• Maintains adequate inventory levels to provide clean, safe and comfortable environment.
• Recommends budgetary amounts to meet the equipment and supply needs of the hotel.
• Communicates with other managers and supervisors to adequately plan for housekeeping services and activities.
• Responds to guest requests promptly and according to polices.
• Maintains the appearance of housekeeping areas.

• Related hotel housekeeping experience. Managerial experience is preferred.
• High school diploma/College is preferred.
• Intermediate computer skills.
• Must possess leadership ability.
• Must have well developed problem solving skills.
• Must have the ability to work flexible work hours including evenings and weekends and holidays.
• Must possess good oral and written communication skills.
• Ability to anticipate needs and wants of guests while balancing business needs of the Company.
• Ability to work under pressure, prioritize tasks.
• Works great in a team.