Concierge Supervisor (Seasonal)

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience. 

Concierge Supervisor (Seasonal)

As Fairmont Palliser’s Concierge Supervisor (Seasonal), you will play a pivotal role in delivering personalized, luxury service to our esteemed guests. Your primary responsibility will be to anticipate and fulfill guest needs, providing expert recommendations, seamless arrangements, and unparalleled hospitality to enhance their stay. As a key ambassador of the hotel, you will serve as the primary connection between guests and the dynamic city of Calgary, ensuring that every interaction reflects the elegance and excellence of Fairmont Palliser. With your professionalism, keen attention to detail, and passion for curating memorable experiences, you will uphold the highest service standards, further solidifying Fairmont Palliser’s reputation as Calgary’s premier luxury destination.

• Serve as a visible and approachable lobby presence, providing exceptional guest service and acting as the primary liaison between Fairmont Palliser, its guests, and the city of Calgary.
• Provide expert recommendations for dining, shopping, entertainment, cultural experiences, and local attractions, ensuring each suggestion is tailored to individual guest preferences.
• Coordinate bookings and reservations for restaurants, tours, events, and activities, managing logistics to ensure seamless execution.
• Maintain an extensive knowledge base of Calgary’s attractions, events, and hospitality offerings to enhance guest experiences.
• Handle guest inquiries and requests with efficiency, ensuring prompt resolution and exceeding expectations.
• Arrange transportation services, including private transportation bookings, taxis, and rental vehicles, ensuring prompt and reliable service.
• Leverage hotel technology to log guest preferences, coordinate services, and track special requests through phone, email, and text communication.
• Cater to VIP guests, demonstrating discretion and professionalism while curating personalized services to meet their specialized needs.
• Foster strong relationships with local businesses, vendors, and service providers, ensuring preferred access and exclusive experiences for hotel guests.
• Handle guest feedback and service recovery professionally, implementing swift solutions to maintain guest satisfaction and loyalty.
• Uphold the highest standards of integrity, discretion, and professionalism in all guest and colleague interactions. 
• Ensure compliance with Fairmont Hotels & Accor policies, including health, safety, and ethical standards, to maintain a secure and professional work environment.

Please note: This is a seasonal position with an end date of October 10, 2025. 

• Flexibility to work various shifts, including evenings, weekends, and holidays as required.
• Previous experience in a concierge or luxury hospitality role is preferred.
• Experience with hospitality software (Property Management Systems, CRM, etc.) is an asset.
• Fluency in English (verbal and written) is required; proficiency in additional languages is considered an asset.
• Exceptional interpersonal and communication skills, with the ability to engage and build rapport with guests from diverse backgrounds.
• Strong organizational and multitasking abilities, with a meticulous attention to detail.
• Ability to thrive in high-pressure environments, maintaining poise and professionalism in fast-paced situations.
• Passion for delivering outstanding service, consistently exceeding guest expectations.
• Comprehensive knowledge of Calgary’s attractions, dining, and entertainment landscape.
• Strong technological proficiency, including experience with Microsoft Office (Outlook, Word, Excel).

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Program

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.  

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS