Housekeeping Coordinator, The Savoy

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job title: Housekeeping Coordinator 

Department: Housekeeping 

Inspired & supported by: Executive Housekeeper 

Salary: £32,000 (including service charge)

Your purpose will be: To provide an extraordinary and seamless guest experience whilst communicating with all teams and ensuring a high attention to detail. A strong level of initiative and team spirit is essential in this role. 

You will be accountable for: 

• Handle all internal and external calls to housekeeping and distribute information efficiently through full utilisation and monitoring of Opera, REX and RSM 

• Working on a rotational basis – morning, evening and weekends 

• Setting teams up for success through undertaking of schedules, task lists, guest preparation and other administration tasks 

• Supporting the leadership and able to cover supervisory support 

Your key responsibilities & contribution will be: 

• Oversee staffing levels, timesheets, holiday requests, sickness 

• Deal with all telephone calls and requests 

• Keep close communication with Front Office 

• Liaises with Front Office reception with the position of rooms. 

• Liaises with the Floor Housekeepers 

• Deals with Contractors 

• General office duties 

• Preparation of all arrival and in house guest requirements 

• To assist in any duty required for the smooth running of the department. 

• Records Lost & Found and deals with inquiries. 

• Carries out floor supervisor duties when required 

• To comply with any reasonable requests by the Supervisor and Hotel Management. 

• Ensure all internal and external calls are handled according to our service standards 

• Knowledge of all telephone systems 

• Ensure clear communication channels and methods with all other departments in order to facilitate complete guest service 

• Housekeeping and rooms coordination to ensure the smooth running of daily operation 

• To initiate, develop and maintain excellent service standards with a consistent focus on the guest experience. 

What you will need to do this role: 

• Excellent communication skills, both verbal and written with the ability to communicate effectively with people of all levels 

• Proven organizational skills and able to work independently. 

• Enthusiastic and positive with the ability to build trusting relationships 

• Ability to multi task and problem solve in a fast paced environment 

• Keen eye for detail 

• Flexibility to work different shifts - mornings, evenings and weekends 

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. 

What’s in it for you?

• Competitive salary and benefits including pension and life assurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Employee assistance programme
• Annual optician reimbursements for eye tests and glasses
• English language classes
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme