Hotel Manager

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

The position is an ExCo role responsible in managing all aspects of the Hotel Operation including Food and Beverage, Rooms, Culinary, Security and Maintenance at Fairmont Udaipur Palace whilst working along with other administrative Exco peers and to ensure the delivery of hotel’s experience throughout the entire guest journey meanwhile ensuring optimisation of forecast and budget as well as developing managers and colleagues.

Primary Responsibilities

ENSURES LUXURY GUEST JOURNEY FROM PRE-ARRIVAL TO POST-DEPARTURE                

• Leads and guides the ExCo and management teams in driving the hotel to achieve its brand and guest driven goals
• Be present to personally welcome key residents and patrons
• Be the host at Fairmont Udaipur Palace
• Communicates in an effective and timely manner with ExCo and the General Manager on matters which requires the attention of ExCo and the General Manager
• Represents Fairmont Udaipur Palace in projecting a credible image to the market, residents and colleagues alike
• Be visible around the hotel and shows an active interest in our colleagues’ welfare
• Oversees and vet on all preventive maintenance plans
• Ensures a clean and hygiene compliant hotel environment at all times
• Leads by example in living the Fairmont brands values and established service culture as well as Code of Ethics

MAXIMISES REVENUE INFLOW AND COST CONTROL

• Sets, plans and directs the operational departments to achieve agreed goals of gross operating profit through attaining competitive RevPar Index, Average Check and CPOR goals
• Supports the hotel’s annual budgeting process and adhere to the established guidelines
• Assists in managing the hotel’s budget and ensuring that expenses incurred are within budget and in line with the established guidelines
• Follows protocol in approving expenses, and obtains the approval first from the General Manager and Financial Controller for items which require approval at this level before implementation
• Cooperates with the Finance team and ensures compliance of credit policies and procedures through signatures and meetings
• Constantly identifies new revenue opportunities and improvement of existing revenue streams
• Ensures intelligent use of funds available by optimising spending yet ensuring availability of funds for needed improvements and new initiatives

SEEKS CONSTANT IMPROVEMENT OF QUALITY IN PRODUCT AND SERVICES 

• Complies with Fairmont’s established guidelines on the hotel organisational structure and reporting lines, for example ExCo structure
• Works with respective ExCo to ensure F&B concepts, service of sequence and product are aligned with vision and market trends at all times
• Ensures residents and patrons receive the experience as detailed in brand Standard Operation Procedure (SOP) and aims to achieve the scores and goals set
• Oversees the handling and follow-up of any security incident and guest complaint and always reinforces hotel values
• Co-chairs the execution of cleanliness matters in line with government regulations and WHO requirements
• Oversees management of CAPEX and projects for the year.

INTER-DIVISIONAL/STAKEHOLDERS LIAISON

• Acts on behalf of the General Manager in his absence
• Helps and supports to establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative
• Follows appropriate protocol in communicating with the appointed Owner’s representative and keeping the General Manager informed of such communications
• Leads and guides the ExCo and management teams in driving the hotel to achieve its KPIs
• Complies with Fairmont Udaipur Palace's established guidelines on recruitment, appointment and promotion of ExCo, Department Heads and colleagues
• Ensures all Marketing and PR Communications are in compliance with  Fairmont Brand Marketing guidelines
• Supports and helps to prepare and submit the weekly reports to Corporate Office and Owners
• Complies with Accor and Fairmont’s established guidelines on staff fringe benefits
• Ensures synergies amongst departments

MAIN COMPLEXITY/CRITICAL ISSUES IN THE JOB

• Integrated aspect of the property
• Emergency and crisis management

• Diploma or Degree from preferably hospitality or related field
• Minimum 12 years’ relevant experience with at least 3 years at ExCo level
• Excellent communication skills in English.
• Thrives in large scale operation and high-volume operation
• Enjoys working in multi-cultural environment
• Pre-opening experience preferred

COMPETENCIES

• Possesses strong interpersonal skills
• Ascertains and addresses guest/colleague needs
• Directs, trains and motivates individuals and creates and maintains a cohesive team
• Possesses good working knowledge of budgets, forecasting, profit and loss statements
• Focuses on service with an eye for detail and an approachable attitude
• Works well under pressure, analyses and resolves problems, and exercises good judgment
• Prioritises and organises work assignments and delegates work effectively
• Self-motivates and shows good initiative in a dynamic environment
• Ensures security and confidentiality of guest and hotel information
• Possesses good computer and property management system skills
• Flexible and able to embrace and responds to change effectively

• Bachelor’s degree in Hospitality Management or related field preferred.
• Proven experience in a customer service role, preferably in hospitality or a luxury service environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• Knowledge of the local area and its attractions is a plus.
• Proficient in Microsoft Office Suite and property management systems.