- Integral
- Permanente
- RAFFLES
- Alimentos e Bebidas
__jobinformationwidget.freetext.LocationText__
Raffles London at The OWO, London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF61962G
Host Supervisor
Region
Luxury & Lifestyle
Come and join us in bringing the Raffles experience to London
The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.
This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Scope Of Position
The Host Supervisor will take responsibility for the day-to-day management of the host section. Be responsible for greeting and welcoming or guests along with serving guests in a friendly, timely, and efficient manner to deliver an excellent guest and member experience. The Host Supervisor will also be required to have extensive knowledge of menu offerings and systems informatics. You will also maintain a clean and well organised workspace and dining area. Communicating with reservations teams and liaising with guests to take reservations and special requests.
Supporting other team members when required and supply guest feedback and requests to management.
Responsibilities
Operation
- Manage guest queries, bookings and special requests in a friendly, timely, and efficient manner.
- Take responsibility for the section, including training, organization, and administration.
- Ensure knowledge of menu and all products and special events and promotions.
- Follow correct reporting procedures if faced with issues.
- Practice a grooming standard including uniform dress code, cleanliness, and personal hygiene.
- Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay.
- Has a good knowledge of the restaurant's sitting arrangements.
- Responsible for accompanying the guests to their table, and their welfare.
- Responsible for orienting the guests in the restaurant and responding to any questions about the brand, the concept, the, food, the artists exposed in the restaurant
- Comply with restaurant security, fire regulations and all health and safety legislation.
- Commit to best possible sustainable practices on a daily basis in terms of waste management and purchasing.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications, Skills & Experience
Essential
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests.
- To be detail oriented and to work within a team.
- Flexibility to respond to a range of different work situation.
- A proven track record and ability to provide high levels of service under pressure.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
Desirable
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Why join our Raffles team?
Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
San Diego
Áreas
Alimentos e Bebidas
Descrição
The bartender will be responsible for the service of guests, prepare and serve alcoholic and non-alcoholic beverages to guests courteously and efficiently according to hotel specifications. Maintain s
Referência
b3803b98-243b-4e16-b5a8-bb33c32dae2c
Data de validade
01/01/0001
Salário
Localização
Aparthotel Adagio Jundiai Shopping, Jundiaí, Brazil
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Brazil
Áreas
Alimentos e Bebidas
Descrição
. Recepcionar os clientes, atendendo solicitações, tirando pedidos, prestando informações e encaminhando eventuais reclamações ao responsável. • Executar trabalhos de culinária, tais como: temperar,
Referência
f62ba9a7-abdf-4953-9b0b-85fcdf99e4b9
Data de validade
01/01/0001
Salário
Localização
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Temporário
Locations
Lake Louise
Áreas
Alimentos e Bebidas
Descrição
As a Mixologist at the Fairmont Chateau Lake Louise, you will be an ambassador for the exceptional service and flavors that are hallmarks of our restaurant and lounge experience. Your warm, attentive
Referência
eecf6298-a4bc-4a74-a898-513e02de53e6
Data de validade
01/01/0001
Salário
Localização
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Lake Louise
Áreas
Alimentos e Bebidas
Descrição
We are looking for motivated self-starters to come join our team at Fairmont Chateau Lake Louise in our Staff Cafeteria. Develop your skills as you interact daily with colleagues and leaders and open
Referência
bc75e3c9-8c25-4d40-9764-c1454ca4319f
Data de validade
01/01/0001
Salário
Localização
OneStream Hotel - NCA, Austin, United States
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Austin
Áreas
Alimentos e Bebidas
Descrição
Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following: ResponsibilitiesConsistently offer professional, friendly and engaging s
Referência
a8f5c5fe-56f9-40d5-a178-8fbc19985165
Data de validade
01/01/0001
Salário
Localização
Fairmont Austin, Austin, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Austin
Áreas
Alimentos e Bebidas
Descrição
You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guest
Referência
806544a6-17c4-43f2-a879-a9d9df7e806f
Data de validade
01/01/0001
Salário
Localização
Fairmont Austin, Austin, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Austin
Áreas
Alimentos e Bebidas
Descrição
Join the Rules & Regs Pool team at Fairmont Austin as Pool Host. Rules & Regs Pool is an outdoor pool and bar located on the rooftop of the 7th floor of Fairmont Austin, with panoramic views of Lady B
Referência
52434173-4743-4cdf-821e-7a6f7cca913e
Data de validade
01/01/0001
Salário
Localização
Fairmont Austin, Austin, United States
Experience Level
Associate
Jornada de Trabalho
Meio Período
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Austin
Áreas
Alimentos e Bebidas
Descrição
Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following: ResponsibilitiesConsistently offer a professional, friendly
Referência
f487557c-d560-42e2-b0c4-c25940b9ed0b
Data de validade
01/01/0001
Salário
Localização
The Savoy, London, United Kingdom
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
London
Áreas
Alimentos e Bebidas
Descrição
Job Title: Assistant In-Room Dining Manager Department: Food & Beverage, IRD Inspired and Supported by: In-Room Dining Manager Your purpose will be: As the Assistant In-Room Dining Manager, your pri
Referência
c5fe8d32-b22b-4177-bb11-35b018a2fe55
Data de validade
01/01/0001
Salário
Localização
Fairmont Austin, Austin, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Austin
Áreas
Alimentos e Bebidas
Descrição
You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guest
Referência
b2d793b5-065e-4198-a269-e36929f00d24
Data de validade
01/01/0001