- Integral
- Permanente
- THE HOXTON
- Governança
__jobinformationwidget.freetext.LocationText__
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
__jobinformationwidget.freetext.ExternalReference__
REF45709B
Guest Service Supervisor
Region
Luxury & Lifestyle
The Hoxton, Downtown LA is in a neighborhood that has seen a major revival over the last few years, with some of the city’s best restaurants, shops and bars. The Hoxton, Downtown LA offers 174 rooms designed by Ennismore Design Studio, a ground floor restaurant with exciting culinary partners, along with The Hoxton’s first rooftop pool with restaurant and amazing views over Broadway, the historic commercial, theatre and cinema district and one of the oldest streets in the city.
You’ll be based out of The Hoxton, Downtown LA and reporting to the Front Office Manager. As Guest Service Supervisor, you’ll be supporting the Front Office and Reception operation to ensure a successful managing the day to day post opening.
We’re not really a strict job description kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role...
Responsibilities:
- Cover Overnight Guest Services Supervisor shifts as a Supervisor on Duty and Night Auditor on the overnight shifts.
- Lead team by example and help them feel empowered and supported. Report any training needs to Front Office Manager.
- We’re in it together – you’ll work closely with the Front Office and Restaurants and Bars teams to make sure the overall operation is running smoothly.
- Proactively keep an eye on all of our public area spaces.
- Ensure all guests are quoted the correct rate as per the selling strategy and website.
- To maintain observation over guests and guests property to ensure alerts are kept to a minimum.
- To report any maintenance issues to the correct department and check to ensure the work has been completed.
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
What’s in it for you:
- To play a role in opening the first chapter in the Hoxton’s North American story.
- We’re in it together – working with a diverse group of individuals to make sure the overall operation is running smoothly.
- The opportunity to challenge the norm and work in an environment that is both creative and rewarding.
- The chance to join a growing company at an exciting time in the business, with a significant opportunity for development.
About you:
- You execute. You get things done.
- You are scarily organized.
- You're Fire Life Safety certified or willing to learn it and lead.
- You have a keen eye for detail and love to share your notes and feedback.
- You know how to crack the whip, but make people feel good at the same time.
- You’re a natural host and can make guests and team members feel at home in our hotel.
- You’re an Opera wiz.
- You are humble. There are no egos, and no drama.
- Ability to learn quickly and adapt to The Hoxton’s unique culture.
- You’ll work positively and collaboratively to achieve the highest standards of delivery at work.
- You’ll live and breathe each of The Hoxton’s leadership behaviors.
- You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today.
- If we get stuck in an elevator with you – we’ll get along nicely and have a laugh along the way.
The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. True Facts.
About You:
- Luxury Experience: Proven experience in a luxury hospitality environment, demonstrating a strong ability to provide sophisticated and discreet service.
- Exceptional Skills: Exemplary communication and interpersonal skills, with a refined approach to guest interactions and service delivery.
- Operational Knowledge: Proficient in luxury hotel operations and management software, with a deep understanding of sophisticated service protocols.
- Educational Background: Relevant educational qualifications, such as a Bachelor’s degree in Hospitality Management or equivalent experience, preferred.
- Great Personality: At The Hoxton, personality and experience are equally valued. We celebrate individuality and authenticity—we want you to bring your unique self.
This role is integral to crafting a seamless and exclusive experience for our distinguished guests. Your expertise in providing sophisticated, discreet service will be crucial in maintaining the hotel’s reputation for luxury and elegance.
All your information will be kept confidential according to EEO guidelines.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
HOXTON THE HOXTON PORTLAND, Portland, United States
Experience Level
Associate
Jornada de Trabalho
Meio Período
Brands
THE HOXTON
Tipo de Contrato
Permanente
Locations
Portland
Áreas
Governança
Descrição
Overview: Join our team as a Part Time Guest Service Agent where you will play a crucial role in ensuring a seamless guest experience during their stay. As a Guest Service Agent, you will be responsi
Referência
f6f1d124-17a1-4f5a-a3cf-8a83009dd88e
Data de validade
01/01/0001
Salário
Localização
SLS Barcelona - Opening Winter 2024, Barcelona, Spain
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
SLS
Tipo de Contrato
Permanente
Locations
Barcelona
Áreas
Governança
Descrição
What you’ll doWe are looking for a Doorperson to join the pre-opening team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible for providing a positive first and
Referência
9ed63166-13c2-4b24-877d-7ddda8c1be2b
Data de validade
01/01/0001
Salário
Localização
SLS Barcelona - Opening Winter 2024, Barcelona, Spain
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
SLS
Tipo de Contrato
Permanente
Locations
Barcelona
Áreas
Governança
Descrição
What you’ll doWe are looking for a Bellperson to join the pre-opening team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible for ensuring guests feel welcome at
Referência
4463b106-45ca-4d7b-a9bb-f49b6368ade0
Data de validade
01/01/0001
Salário
Localização
SLS Barcelona - Opening Winter 2024, Barcelona, Spain
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
SLS
Tipo de Contrato
Permanente
Locations
Barcelona
Áreas
Governança
Descrição
What you’ll doWe are looking for a Concierge to join the team at SLS Barcelona. Under the guidance of the Guest Experience Manager, you will respond to a wide variety of guests requests by accurately
Referência
b9e8ce4c-3f57-4ab7-8110-2e2c9685c403
Data de validade
01/01/0001
Salário
Localização
SLS Barcelona - Opening Winter 2024, Barcelona, Spain
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
SLS
Tipo de Contrato
Permanente
Locations
Barcelona
Áreas
Governança
Descrição
What you’ll doWe are looking for a Guest Experience Agent to join the pre-opening team at SLS Barcelona. Under the guidance of the Guest Experience Manager, you will be responsible for providing a nat
Referência
b9718892-35b0-4c3c-b7a3-b8ca2de79ba4
Data de validade
01/01/0001
Salário
Localização
SLS Barcelona - Opening Winter 2024, Barcelona, Spain
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
SLS
Tipo de Contrato
Permanente
Locations
Barcelona
Áreas
Governança
Descrição
What you’ll doWe are looking for a Front Office Agent to join the pre-opening team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible to provide a naturally frie
Referência
480b96bf-6d89-4a60-821f-8243a9c90ed1
Data de validade
01/01/0001
Salário
Localização
SLS Barcelona - Opening Winter 2024, Barcelona, Spain
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
SLS
Tipo de Contrato
Permanente
Locations
Barcelona
Áreas
Governança
Descrição
What you’ll doWe are looking for a Front Office Supervisor to join the pre-opening team at SLS Barcelona. Under the guidance of the Assistant Front Office Manager, you will ensure operational efficien
Referência
a2d2fd7e-1c33-4601-ba1f-48f17536a801
Data de validade
01/01/0001
Salário
Localização
Fairmont Château Whistler, Whistler, Canada
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Whistler
Áreas
Governança
Descrição
Guest Services Captain Our Guest Services Captain's are ambassadors for an exceptional guest experience, where your passion for service will inspire your team and make our guests feel valued.Starting
Referência
dae34ed0-2ef5-4030-b51e-e7d167489f6e
Data de validade
01/01/0001
Salário
Localização
Fairmont Winnipeg, Winnipeg, Canada
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Winnipeg
Áreas
Governança
Descrição
From a warm welcome to a fond farewell, as a Bellperson, you will take care of the guests as soon as they step foot onto your driveway, ensuring a lasting impression for our guests’ stay.What you will
Referência
8874aeed-33cc-4665-bc24-ab1377066b74
Data de validade
01/01/0001
Salário
Localização
Fairmont San Jose, San Diego, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
San Diego
Áreas
Governança
Descrição
Rate of Pay: $21.22/hour USD Responsibilities: The Royal Service department is the communication hub of the resort. The expectations of this role are to offer a friendly, timely, uncomplicated service
Referência
bbb681b5-c4a0-45a0-bdd2-5f1b959b6756
Data de validade
01/01/0001