Guest Service Agent

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Join our team at Mercure Kooddoo Resort in the beautiful Maldives as a Guest Service Agent! We're looking for a friendly and professional individual to create unforgettable experiences for our guests from check-in to check-out.

• Warmly greet and welcome guests upon arrival, ensuring a positive first impression
• Efficiently manage the check-in and check-out processes, including handling guest accounts
• Respond promptly and courteously to guest inquiries and requests
• Provide detailed information about resort amenities, services, and local attractions
• Collaborate with other departments to ensure seamless guest experiences
• Handle guest complaints and issues with empathy and professionalism
• Maintain accurate guest records and reservations using hotel management systems
• Promote resort facilities and services, identifying opportunities for upselling
• Ensure the front desk area is clean, organized, and welcoming at all times
• Assist with additional administrative tasks as needed

• Proven experience in guest service or hospitality, preferably in a luxury resort setting
• Exceptional interpersonal and communication skills, with the ability to interact professionally with a diverse clientele
• Strong customer service orientation with a passion for creating memorable guest experiences
• Ability to remain calm and provide excellent service in high-pressure situations
• Excellent organizational skills with keen attention to detail
• Proficiency in hotel management systems and basic computer skills
• Problem-solving abilities and a proactive approach to guest satisfaction
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Multilingual skills are highly desirable, Arabic / French / Turkish / Chinese, with English fluency required
• Willingness to work in a remote island setting in the Maldives
• Positive attitude and team-oriented mindset
• Ability to stand for extended periods and assist with luggage when necessary

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times