Guest Service Officer - Telecommunication

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Guest Service Officer – Telecommunication

You are the beginning of an exceptional guest experience. As a Guest Service Officer - Telecommunication, you will make our guests feel welcome and reflect the exceptional experience once they arrive!

• Effectively manage all calls to the hotel as per the company's Brand Standards
• Consistently offer exceptional, friendly, and engaging service
• To be constantly aware of the room situation and to strive to obtain maximum occupancy
• To attend to the hotel guests in all communication from inside and outside the hotel
• To be aware of the hotel's security, fire, and safety procedures

• Diploma or degree in vocational hospitality or Room Division
• 2 to 5 years' experience, depending on education and career background
• Languages: fluent in English and a 2nd language would be a plus