- Integral
- Permanente
- THE HOXTON
- Governança
__jobinformationwidget.freetext.LocationText__
HOXTON THE HOXTON, LLOYD, Amsterdam, Netherlands
__jobinformationwidget.freetext.ExternalReference__
REF37420C
Guest Service Manager – The Hoxton, Lloyd
Region
Luxury & Lifestyle
We are looking for a Guest Service Manager to join us at The Hoxton, Lloyd Amsterdam. Reporting to our Front Office Manager you will be responsible to provide a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated.
A city so good we had to double down! In 2023 we have opened our second Hoxton in Amsterdam, this time based in the Eastern Docklands where we are lovingly taking the reins of the historic former Lloyd Hotel. This beautiful property features 136 bedrooms, including the introduction of some new rooms categories for the Hox, a large ground floor restaurant and huge outdoor terrace, a new bar and The Apartment – our unique meetings and events concept.
More about us…
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
What’s in it for you…
- Become part of a team that’s very passionate about creating great hospitality experiences.
- Competitive salary.
- 25 days holiday (plus bank holidays).
- Food on us during your shift.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
What you’ll do…
- Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
- Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups.
- Cover the desk around the clock, this means AM, PM and nightshifts.
What we’re looking for…
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get shit done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
- Hotel or leisure related experience in a similar role.
- If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Fairmont Pacific Rim, Vancouver, Canada
Experience Level
Associate
Jornada de Trabalho
Casual
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Vancouver
Áreas
Governança
Descrição
Why work for Fairmont Pacific Rim?Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver A competitive rate of $26.85 per hourComplimentary
Referência
a504b797-4441-4f18-9616-ae6243d033c6
Data de validade
01/01/0001
Salário
Localização
Novotel York Centre, York, United Kingdom
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
York
Áreas
Governança
Descrição
Team ManagementEnsures the appropriate behaviour and impeccable presentation of staff under his/her responsibility
Referência
6100eae2-9259-4a1c-bb35-106bca122005
Data de validade
01/01/0001
Salário
Localização
Mövenpick Resort El Quseir, Quseer, Egypt
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Quseer
Áreas
Governança
Descrição
Provide a warm welcome to the guests, and oversee VIP arrivals and departures.Keeps an updated record of the guests’ information in the system and handle complaints and concerns.Deal effectively with
Referência
d880965a-83ec-4243-bd42-131e762bd55d
Data de validade
01/01/0001
Salário
Localização
Mercure São Paulo Berrini (Antigo Adagio), São Paulo, Brazil
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
Zelar pela organização e limpeza das áreas públicas (social e serviço) do hotel, em conformidade com os padrões de qualidade requeridos pela marca
Referência
5a86e11c-7a43-4da4-95d5-73df7901d33e
Data de validade
01/01/0001
Salário
Localização
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Los Angeles
Áreas
Governança
Descrição
Fairmont Gold Specialist As a Fairmont Gold Specialist, show and tell is everything! You will play a key role in the memories the guest experiences during their stay by telling them about the ameniti
Referência
877ebb2e-f322-4f8e-979f-70cb80bda415
Data de validade
01/01/0001
Salário
Localização
ibis São Paulo Tatuapé, São Paulo, Brazil
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
OBJETIVO PRINCIPAL DO CARGO:Atender os clientes, de acordo com o estilo da marca de atuação. Prestar informações diversas, de acordo com as necessidades dos hóspedes e práticas essenciais da área. Rea
Referência
a01a86de-4178-4499-9d71-7e74e60d8a9d
Data de validade
01/01/0001
Salário
Localização
ibis São Paulo Tatuapé, São Paulo, Brazil
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
Objetivo Principal do Cargo:Receber e atender os clientes conforme o estilo da marca de atuação. Prestar informações diversas, de acordo com as necessidades dos clientes e práticas essenciais da área.
Referência
afdc18c1-8c1a-455d-8f5f-af0750d4ed29
Data de validade
01/01/0001
Salário
Localização
HOXTON THE HOXTON, LLOYD, Amsterdam, Netherlands
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
THE HOXTON
Tipo de Contrato
Permanente
Locations
Amsterdam
Áreas
Governança
Descrição
What you'll do...You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.Deal with the coming and
Referência
b4785deb-51e5-48d4-8f54-f5d081a0b827
Data de validade
01/01/0001
Salário
Localização
Fairmont Royal York, Toronto, Canada
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Cargo com Graduação
Locations
Toronto
Áreas
Governança
Descrição
What does INSPIRE offer you? During an 18-month period beginning May 2025, you gain valuable leadership experience as a Supervisor in our Rooms department.You have a customized INSPIRE Program Outline
Referência
6b0f8d67-56eb-4a81-a2d7-a09a51a60e80
Data de validade
01/01/0001
Salário
Localização
, Washington, United States
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Washington
Áreas
Governança
Descrição
Night Auditor:What’s in it for you:Competitive SalaryPaid Time OffMedical, Dental and Vision Insurance, 401KEmployee benefit card offering discounted rates in Accor worldwideLearning programs through
Referência
1ccb7686-648b-4953-9ae3-78234b0cd39a
Data de validade
01/01/0001