Assistant Front Office Manager

Novotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business.

• Support and oversee daily Front Office operations, including Reception, Concierge, Guest Relations, and Bell Services.
• Lead, coach, and motivate the Front Office team to consistently deliver high service standards.
• Handle complex guest feedback and complaints professionally, ensuring timely and effective resolution.
• Ensure full compliance with brand standards, SOPs, and service quality expectations.
• Ensure Accor Live Limitless (ALL) Loyalty Members receive proper recognition, benefits, and personalized care throughout their stay.
• Drive team performance on ALL enrollment, upselling initiatives, guest satisfaction programs, and related KPIs.
• Coordinate closely with Housekeeping, F&B, Engineering, and other departments to ensure smooth daily operations.
• Support training, performance management, and development of Front Office team members
• Review guest feedback, reports, and service metrics to drive continuous improvement.

• Experience 5-7 years in front office operations, with prior supervisory experience in a premium hotel environment.
• Proficiency in Property Management Systems, particularly Opera Cloud.
• Strong leadership, communication, problem-solving, and able to work under pressure.
• Good financial and analytical understanding.
• Good command of English communication.

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!