Guest Service Agent / Night Guest Service Agent

About Us

Mercure Melbourne La Trobe Street is a 4-star hotel proudly operating under the Accor network. Located in the heart of West Melbourne near Flagstaff Gardens, Queen Victoria Market, Docklands and Marvel Stadium, the hotel offers modern design and a strong focus on guest comfort and quality presentation.

Foundry Kitchen & Bar is where honest food meets genuine hospitality. Right in the heart of the hotel, we serve up hearty classics, generous plates, and cold drinks poured with quiet pride — the kind of meals people don't have to think twice about.

We are seeking a flexible and reliable Casual Guest Service Agent to support our Front Office operations.

This role is ideal for someone who is adaptable and confident working across a rotating roster, covering morning, afternoon, and night shifts to ensure smooth hotel operations.

Key Responsibilities

• Provide warm, professional guest service from check-in to check-out
• Handle reservations, enquiries, and guest requests efficiently
• Maintain accurate guest records and follow Front Office procedures
• Support night audit processes when required
• Work collaboratively with all departments to ensure a seamless guest experience

What We’re Looking For

• Previous experience in a Front Office or customer-facing role (hotel experience preferred)
• Strong communication skills and a positive, can-do attitude
• Ability to work independently
• High attention to detail and problem-solving skills
• Flexibility to work a rotating roster, including:
  • Morning shift (7:00 am – 3:00 pm)
  • Afternoon shift (3:00 pm – 11:00 pm)
  • Night shift (11:00 pm – 7:00 am)
• Valid working rights in Australia

Why Work for Accor?

At Accor, you’ll be supported by a collaborative pre-opening leadership team, clear timelines, and the backing of a global hotel group – while retaining the autonomy to build an engineering operation you are proud of.

With 5400+ Hotels across 110+ countries, Accor offer genuine career mobility and development.

• ALL Heartist Membership - Discounts on accommodation and food & beverage worldwide
• Family & Friends Discounts – Discounted rate across accommodation, services, and experiences
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network – Join a global community of over 3,000 hospitality professionals

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS.

Mercure Melbourne La Trobe Street is a Hotel Managed within the Accor Network.