- Integral
- Permanente
- Governança
- ACCOR
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ibis Singapore on Bencoolen, Singapore
__jobinformationwidget.freetext.ExternalReference__
REF55262O
Guest Service Agent
Region
MEA SPAC
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"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty.
- The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.
- Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.
- Responsible for Information desk activities (including guest queries, information, mail, and messages).
- Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
- Provide general information to customers and guests in a good and helpful manner.
- Identify ways of increasing the Hotel’s overall profitability within the section.
- Know how to explain the hotel and network pricing policy to guests.
- Know how to present the sales pitch for the various network products and hotel services.
- Systematically offer the hotel’s services to guests upon their arrival.
- Strive to implement the Accor Vision and demonstrate active use of the Accor Values
- A Diploma in Hospitality Management or equivalent is an absolute requirement for this position
- Substantial experience in hotel front office operations is highly advantageous and will be given significant consideration
- Unwavering commitment to delivering exceptional customer service is imperative
- Exemplary communication skills are crucial; fluency in English is non-negotiable
- The ability to work shifts, weekends, and public holidays is a fundamental requirement of this role
- Visa Requirements: Candidates must possess legal authorization to work in Singapore. It is critical to note that the hotel is unable to provide any assistance in obtaining work authorization documents
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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