Guest Service Agent

ibis Budget Melbourne Airport offers 73 rooms and is situated just 400m from Melbourne Airport. With its convenient location, this affordable Melbourne Airport hotel is the ideal choice for visitors flying into Melbourne late at night, or flying out early in the morning.

At ibis Budget Hotel, we take pride in providing exceptional experiences to our guests. As a part of our dedicated team, you will have the opportunity to contribute to a warm and welcoming atmosphere for travellers. We are currently looking for a reliable and customer-focused Guest Service Agent to join us.

Key duties include:

• Process and assist with guest arrivals, departures and room allocations
• Attend guest queries in a timely manner
• Address complaints presented by guest in an efficient and positive manner
• Maintain a high level of health and safety of all patrons, guests and staff members

Skills and experience

• A positive can do & customer focused attitude
• Exceptional communication skills and a genuine desire to help others
• Ability to handle guest complaints
• Availability to work varied shifts including weekends and public holidays
• Previous experience using FOLS would be advantageous

Why Work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Benefits:

• Be a part of a global hospitality company and explore Accor’s limitless possibilities
• On-the-job training and mentorship
• Accessing pathways for career advancement and personal development within Accor
• Enjoy exclusive Accor discounts and global benefits