Guest Service Agent

Welcoming each new and returning guest with courtesy and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of Queenstown, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

Here, you’ll do far more than check guests in and out. You will:

• Create unforgettable first impressions and seamless farewells.
• Anticipate needs and craft tailored recommendations, sharing your love of Queenstown’s hidden gems.
• Oversee arrivals, departures, and group check-ins with grace and efficiency.
• Elevate the guest journey through thoughtful details, from valet service to curated activity bookings.
• Collaborate closely with Housekeeping, Food & Beverage, and Concierge to deliver effortless, five-star moments.
• Lead by example, inspiring your team to embody excellence and care at every interaction.

Harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• 1 year previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS would be highly advantageous
• You will need strong communication skills and an understanding of luxury guest expectations.
• The ability to manage your time and tasks effectively is critical
• Immaculate grooming and personal presentation in keeping with our natural luxury property
• Clean police record
• Flexibility around working weekends and public holidays
• Morning, Day and Evening work as required

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:

• We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment.
• EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part in social activities and community involvement initiatives through the year.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.