- Integral
- Permanente
- RIXOS
- Governança
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Rixos Al Mairid Ras Al Khaimah, Ras Al-Khaimah, United Arab Emirates
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REF55111R
Guest Relations Supervisor
Region
Luxury & Lifestyle
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Key Responsibilities
Guest Services Supervision
- Lead the Guest Relations team to provide outstanding service throughout the guest journey, from pre-arrival to departure.
- Greet VIP guests, handle special requests, and ensure personalized experiences.
- Monitor guest feedback and implement improvements to enhance guest satisfaction.
Complaint Handling
- Address and resolve guest complaints or issues efficiently, maintaining a professional and positive demeanor.
- Ensure follow-up actions are taken to exceed guest expectations and build loyalty.
Team Leadership and Training
- Supervise, mentor, and train the Guest Relations team to ensure consistent delivery of high-quality service.
- Conduct performance evaluations and recommend development plans for team members.
Operational Excellence
- Oversee daily operations of the Guest Relations desk, ensuring smooth and efficient workflows.
- Collaborate with other departments, including housekeeping, concierge, and F&B, to ensure seamless guest experiences.
- Maintain accurate records of guest preferences, complaints, and service recovery initiatives.
VIP and Special Guest Management
- Coordinate special arrangements for VIPs, honeymooners, and other high-profile guests.
- Ensure welcome amenities, room upgrades, and personalized touches are delivered as per resort standards.
Quality and Standards Compliance
- Ensure all guest service activities align with the resort's policies, brand standards, and luxury service expectations.
- Monitor and manage the implementation of guest recognition programs.
Reporting and Communication
- Prepare reports on guest feedback, service trends, and improvement initiatives for senior management.
- Act as a liaison between the Guest Relations team and management to address operational needs and strategic goals.
- Education: Bachelor’s degree in Hospitality Management or a related field preferred.
- Experience: Minimum 2-3 years in guest relations or a supervisory role in a luxury hotel/resort.
- Skills:
- Exceptional communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
- Multilingual abilities are an advantage.
- Personality: Warm, approachable, detail-oriented, and customer-focused.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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