Guest Relations Supervisor

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

 What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing: 

• To be an ambassador of the hotel, in and outside the work place.
• To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed.
• To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
• Providing prompt, attentive service and ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
• Reviewing reservations and Guest preferences to ensure all standards are met.
• Constantly seeking to anticipate Guest needs and requests, actively engaging our Guests.
• Developing and maintains strong Guest relationships to ensure Guest loyalty.
• To promote the Accor loyalty programs.
• Maintaining a perpetual presence on the Reception Desk throughout the hours of the shift.
• Following the Hotel’s telephone etiquette standards when handling internal and external calls.
• To be fully aware of and to report all guest comments or complaints.
• To be aware of all VIPs visiting or staying in the hotel.
• To properly use all the equipment and PMS.
• To daily follow the checklists and billing procedures.

Your experience and skills include:

• Must be able to handle a multitude of tasks in a diverse and busy environment while remaining calm and collective.
• Must have excellent English written/verbal communication and guest interpersonal skills; additional language is an asset.
• Previous experience in Front Office Operations including Front Desk and Reservations, with background knowledge of computerized Front Office systems.
• Recognized commitment to Guest service, exceeding Guest expectations and anticipate needs.
• Has outstanding Guest services skills, professional presentation, and sophisticated communication skills
• Self-motivated and able to make quick decisions, solve problems, initiate action and complete assignments on a timely basis.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS