Receptionist

Fantastic opportunity here at the Mercure Hotel Cardiff North. 

We have 132 bedrooms within the hotel, and a Bar, Conference & Restaurant. 

First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Reporting to the Front Office Manager, you will be assisting guests upon arrival, ensuring the smooth check in and check out, and assisting them with any queries throughout their stay.

As a Receptionist, your primary responsibilities will include:

• Welcoming guests from all corners of the world to our beautiful hotel, growing relationships with new and regular guests.
• Ensure accuracy and professionalism with information and payments during arrivals and departures.
• Maintain a logical work sequence, adhering to cash handling and security procedures.
• Provide valuable local knowledge and promote hotel facilities, actively up-selling to maximise occupancy and rates.
• Manage guest property with care, ensuring proper documentation for storage.
• Promote Accor loyalty programmes, contributing to guest satisfaction and brand loyalty.
• Work closely with a fantastic team, fostering positive relationships with other departments, including Housekeeping, Food and Beverage and Reservations.

We are looking for a special someone with a passion for people and providing impressive service to join our front office team on a part time basis. This part time role is working across a rotating 7 day roster, waged at $25.94 per hour.

You will ideally have previous experience as a receptionist in a hotel environment, however not essential. In addition:

• Exceptional communication skills both written, verbal and non-verbal.
• You will be an organized individual with a high attention to detail who is also able to take initiative
• Previous experience in a Reservations environment is an advantage
• Prior use of Opera cloud & TARS Database or similar PMS is preferred.
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays
• You will have NZ residency or be holding a permanent NZ work visa. (immigration visa support or sponsorship is not available with this role)

What's in it for you:

Salary:  £11.44/hour

Benefits

Attractive Bonus Scheme; Pension Scheme; The Accor Bienvenue Card : A Discount Card to be used in Accor Hotels World Wide and Selected partners; Bonus Break: Complimentary stays in UK hotel; Family and Friends Voucher; Double paid on bank holidays; Training & Development; Additional holidays with service 20 + 5 years; International Development Opportunities; Employee Advisory Service; Childcare Vouchers; Eye care vouchers; Meals on duty; Uniforms & Shoes

Internal Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.