1. Integral
  2. Permanente
  3. Governança
  4. ACCOR


Queen Elizabeth 2, Dubai, United Arab Emirates



Guest Relations Officer / Receptionist


Luxury & Lifestyle

Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE. 

Job Description

  • Evaluate everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales and housekeeping to ensure optimal level of guest satisfaction.
  • Manage and greet all guests, monitor and resolve all requests.
  • Perform check IN/OUT of guests using Opera system.
  • Welcome and greet guests, answer inquiries and incoming calls.
  • Prepare occupancy and guests report
  • Maintain group and individual arrival report daily.
  • Inform guests of hotel rates and services and create/cancel/confirm reservations.
  • Check and manage room allocation.
  • Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
  • Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.


  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Proficiency in Opera and Microsoft 
  • Fluency in English; additional languages are a plus
  • Excellent communication and organizational skills

Additional Information


Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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