- Integral
- Permanente
- PULLMAN
- Governança
__jobinformationwidget.freetext.LocationText__
Pullman Zamzam Madinah, Madinah, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF42939I
Guest Relation Agent - Tamayyaz
Region
MEA SPAC
- Perform anticipatory high level services.
- Work with operation departments to ensure of guest’s memorable encounters and ensure that VIPs and ALL members receive special recognition and service.
- Keep active presence in the lobby to keep smooth operations by assisting guests and Front desk adding memorable moments for guests.
- Actively communicate with guests including pre-arrival and respond to any request to ensure a delightful delivery of their special requests.
- Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
- Resolve any guest challenges with proper follow through, recording information and report/communicate accordingly to Supervisor/Manager.
- Contribute to a positive working environment.
- Works closely with Rooms coordinator in monitoring all related administrative work in the front office.
- Increase ALL loyalty by being a champion and training other colleagues.
- Communicate guest feedback to hotel management and department/division heads.
- Liaise with other departments and necessary outside contacts to ensure excellent service delivery.
- Additional duties not mentioned above may also be requested by Supervisor/Manager.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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