- Integral
- Permanente
- SLS
- Governança
__jobinformationwidget.freetext.LocationText__
SLS Barcelona, Barcelona, Spain
__jobinformationwidget.freetext.ExternalReference__
REF67200Y
Guest Experience Supervisor
Region
Luxury & Lifestyle
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!
What you’ll do
We are looking for an experienced Guest Experience Supervisor to join the opening team at SLS Barcelona. Under the guidance of the Front of House Manager, the Guest Experience Supervisor will oversee the daily operations of the Guest Experience department, ensuring that every interaction is in line with the SLS brand standards.
- Provide services that are above and beyond for customer satisfaction and retention. Accommodate general and unique requests.
- Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Analyze customer feedback and reviews to continuously improve overall rating, scores and metrics.
- Provide information on hotel services and facilities.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.
- Facilitate the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance.
What we are looking for...
- Degree with emphasis in Hospitality management.
- +2 years experience in hospitality within hotels in a similar role.
- High level of energy and motivation with a proven track record of living the company's values.
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You make people feel good - your team, guests and colleagues alike. You make a positive impact.
- You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
- You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
- You take ownership of important issues, solve problems, and make effective decisions.
- You learn quickly and adapt to SLS’s unique culture.
- You are humble and open to ideas. We leave our ego at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What's in it for you...
- The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
Oversee all Front Office operations, including Reception, Bell Desk, Concierge, Guest Relations, and Communications Center.Personally supervise Front Office areas in the absence of the respective supe
Referência
9ab4f081-b271-45df-a977-1456d97e6a2e
Data de validade
01/01/0001
Salário
Localização
SLS Dubai Hotel & Residences, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
SLS
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
Spend 75% of day in lobby and public areas, interacting with guestsBe the “Mayor of the property”, guest advocate and host, and employee cheerleaderActively engage with the MHG GEM group through email
Referência
14563ff6-5b77-4e69-99e2-d20a8c76040e
Data de validade
01/01/0001
Salário
Localização
Novotel Living Singapore Orchard, Singapore
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Singapore
Áreas
Governança
Descrição
GENERAL DUTIESTo manage the Housekeeping Department in an efficient and most effective manner.To ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests
Referência
6be4caa0-1e9e-49ae-955f-a6c1cda08e09
Data de validade
01/01/0001
Salário
Localização
Novotel Living Singapore Orchard, Singapore
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Singapore
Áreas
Governança
Descrição
Job PurposeThis position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintai
Referência
18934fd0-5672-4178-bba1-b205f4a34580
Data de validade
01/01/0001
Salário
Localização
Pullman at Sydney Olympic Park, Sydney Olympic Park, Australia
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
PULLMAN
Tipo de Contrato
Permanente
Locations
Sydney Olympic Park
Áreas
Governança
Descrição
Our friendly and dynamic Front Office team are seeking a Night Auditor to join them, with an immediate start available.Reporting to the Night Manager and Front Office Manager, you will:Support the Nig
Referência
44205ade-d96c-4b32-a527-82bf8765e2ec
Data de validade
01/01/0001
Salário
Localização
Mercure Kuala Lumpur Trion, Kuala Lumpur, Malaysia
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
Kuala Lumpur
Áreas
Governança
Descrição
We are seeking a detail-oriented and efficient Housekeeping Coordinator to join our team in Kuala Lumpur, Malaysia. As a Housekeeping Coordinator, you will play a crucial role in ensuring the smooth o
Referência
39139e42-f975-4d9b-abd3-e7f6bf23d200
Data de validade
01/01/0001
Salário
Localização
ibis One Central, Dubai, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
Guest Service AgentFirst impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable
Referência
531a6c59-f12b-4968-98c8-a6ba4a7ef7f2
Data de validade
01/01/0001
Salário
Localização
ibis World Trade Centre Dubai, Dubai, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
ibis World Trade Centre is currently seeking a Guest Service Agent to deliver exceptional service from the moment of guest arrival through to departure, ensuring a memorable and seamless experience th
Referência
24bb3f23-97f9-41cb-8eeb-6df84c8b4cf7
Data de validade
01/01/0001
Salário
Localização
Mercure Darwin Airport Resort, Darwin, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Darwin
Áreas
Governança
Descrição
Supervise, train, and motivate a team of housekeeping staff responsible for cleaning and maintaining public areas, such as lobbies, corridors, restrooms, elevators, and other common spaces.Oversee the
Referência
b42e41a1-483c-4255-b1ad-dcfb15cf5c35
Data de validade
01/01/0001
Salário
Localização
Sofitel Queenstown - Hotel & Spa, Queenstown, New Zealand
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Queenstown
Áreas
Governança
Descrição
As Doorperson, you are the first welcome and the final farewell — the quiet confidence at the heart of our guest arrival experience.In this role of presence and poise, you will greet each guest with w
Referência
c3991308-f76d-474b-a31c-ba9aed745453
Data de validade
01/01/0001