- Integral
- Permanente
- PULLMAN
- Administração e Suporte
__jobinformationwidget.freetext.LocationText__
Pullman Bandung Grand Central, Bandung, Indonesia
__jobinformationwidget.freetext.ExternalReference__
REF37087N
Guest Experience Manager
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Purpose
This position is responsible for the supervision and management of the overall Guest Experience operations by ensuring that all service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.
Primary Responsibilities
Guest Experience Operation
- Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
- Ensures that the following elements are applied long-term throughout the hotel: Pullman Brand Standards and Loyalty (those elements are refer to I Auditor guidelines)
- Mobilizes all players in the continuous improvement dynamics (process, indicators, follow-up etc.
- In conjunction with the Heads of Department and Team Leaders, builds up the processes, actions and working methods needed to fulfill the brand's customer promise.
- Translates the Pullman mindset to guests through strong presence in the field, embodying sociability and proximity.
- Mobilizes and challenges all Heads of Department to ensure that all employees embody Pullman expertise and the behavioral code in front of guests, our distinctive quality standard
- Provides a methodological framework for Heads of Department, to implement long-term "Quality" standards: analysis, diagnosis, action plan and follow-up
- Guarantees the global vision of customer satisfaction and the due application of the brand standards:
- - Prepares and implements Pullman brand audits, both internally and externally
- - Centralizes all customer satisfaction information with main focus on Voice of Guest program
- - Analyses results using indicators defined at Brand level and identifies the hotel's specific aims
- - Presents recommendations to managers and defines possible improvement actions with them
- Responsible in Response Rate
Team Management
- Modifies working methods to comply with the brand philosophy
- Initiates a positive atmosphere that brings the different departments closer together, in order that each hotel is synonymous with its one and only team of personnel, operating in its own field
- Ensures that the quality of service provided for guests is homogeneous throughout the hotel, to convey an excellent global image of the hotel
- Implements actions to increase the awareness of all personnel of quality issues, deploying training if needed for hotel staff or Heads of Department.
- Responsible for quality and sustainable development in the hotel
- Decides on the department's investments in conjunction with the Executive Assistant Manager Rooms Division and Commercial / General Manager
Knowledge and Experience
- Minimum 3 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Rixos Premium Alamein, New Alamein, Egypt
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Temporário
Locations
Egypt
Áreas
Administração e Suporte
Descrição
Cooperate with the related departments and request any required documents, information or work from department employees or managers to ensure that the General Management office operates in a seamless
Referência
b7375b00-ed16-4d75-bcfd-9c4ff83b9048
Data de validade
01/01/0001
Salário
Localização
ibis Styles São Paulo Barra Funda, São Paulo, Brazil
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Administração e Suporte
Descrição
OBJETIVO PRINCIPAL DO CARGO:Administrar e executar as atividades administrativas e financeiras da unidade (Contas a Pagar, Contas a Receber e Departamento Pessoal). Garantir a execução dessas atividad
Referência
9cf3306d-e2ff-4e17-aab8-89eeb00ad296
Data de validade
01/01/0001
Salário
Localização
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Scottsdale
Áreas
Administração e Suporte
Descrição
The Executive Administrative Assistant role is a full-time position that facilitates the administrative needs of the Retail and Resort Experience division. This position will report to the Executive D
Referência
593c501a-9d6e-40ed-a2fe-7ab4d1a5eff3
Data de validade
01/01/0001
Salário
Localização
, Pa Tong, Thailand
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
TRIBE
Tipo de Contrato
Permanente
Locations
Thailand
Áreas
Administração e Suporte
Descrição
DUTIES & RESPONSIBILITIES- Oversee every aspect of the pre-opening phase, ensuring smooth operations setup, hiring, and training, ensuring all systems, processes, and staff are aligned with TRIBE’
Referência
c9f718a9-2ec3-457c-9272-83344d2ad660
Data de validade
01/01/0001
Salário
Localização
SLS SLS RED SEA, Tabuk, Saudi Arabia
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
SLS
Tipo de Contrato
Permanente
Locations
Saudi Arabia
Áreas
Administração e Suporte
Descrição
Position Summary:The Hygiene Manager is responsible for overseeing the development, implementation, and continuous monitoring of food safety and hygiene practices in compliance with local and internat
Referência
e98089b9-5ca6-4840-a746-be8e92f1a596
Data de validade
01/01/0001
Salário
Localização
Fairmont La Marina Rabat Sale Hotel And Residences, Rabat, Morocco
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Rabat
Áreas
Administração e Suporte
Descrição
The Fairmont La Marina Rabat Salé is recruiting an Executive Assistant to join its team.Job Purpose: To provide high-level administrative support to the General Manager while coordinating and overseei
Referência
003a6472-ed4b-44e7-bc9d-9f406b1dcebc
Data de validade
01/01/0001
Salário
Localização
Fairmont Jaipur, Jaipur, India
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Jaipur
Áreas
Administração e Suporte
Descrição
Collaborate with L&D Manager to identify training needs based on organizational goals and employee performance evaluations.Create engaging and interactive learning content using a variety of media and
Referência
4cc7d0bd-157f-4cff-9903-b0745440ca75
Data de validade
01/01/0001
Salário
Localização
Calgary Eau Claire, Calgary, Canada
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Calgary
Áreas
Administração e Suporte
Descrição
We are looking for a motivated and passionate Guest Experience Manager to join our team. This entry-level role is perfect for someone who is eager to enhance the guest experience at every touchpoint—w
Referência
0a8e089b-66b2-436f-8f74-ca1939274928
Data de validade
01/01/0001
Salário
Localização
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Associate
Jornada de Trabalho
Meio Período
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Chadstone
Áreas
Administração e Suporte
Descrição
We are seeking a highly organised and detail-oriented Stores Officer to join our team to join our team on a part-time basis.This position is required to work 8:00am to 1:00pm - Monday, Tuesday, Thursd
Referência
bfed3082-4945-4f77-a1f7-83862a6ec4c7
Data de validade
01/01/0001
Salário
Localização
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Riyadh
Áreas
Administração e Suporte
Descrição
An extraordinary guest experience begins with you. As Guest Experience Manager, you will ensure a warm welcome feeling for our guests as soon as they arrive. Your responsibilities and essential job fu
Referência
aac2910f-756b-49dd-b698-ba6cfdc6f0b1
Data de validade
01/01/0001