Guest Experience Executive

At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.

At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.

As part of this precinct, you’ll be joining a collaborative, high-energy team that thrives on diversity, creativity, and connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.

We are seeking a passionate and people-focused Guest Experience Executive to join our Precinct Executive Office team. This is a unique dual role, acting as both the Brand and Loyalty Ambassador for our precinct and providing high-level executive support to the Precinct General Manager.

As the key point of contact for our guests, you’ll play a vital role in elevating the guest journey, especially for VIPs while also supporting loyalty, brand standards, and guest engagement across all three hotels.

What You’ll Be Doing:

• Personally engage with VIP guests before, during, and after their stay, ensuring memorable experiences.
• Champion ALL (Accor Live Limitless) and Accor Plus loyalty programs, driving engagement and membership growth.
• Coordinate guest welcome and special occasion touchpoints and manage guest feedback through platforms like TrustYou.
• Collaborate across departments to embed service excellence and loyalty standards.
• Assist the Precinct General Manager with guest communications, VIP engagement, and special projects.
• Support executive reporting and data analysis to identify opportunities for guest experience improvement.
• Lead and support brand committee activities and cross-hotel guest initiatives.

What You’ll Bring:

• At least 2 years experience in a similar role, hospitality industry is preferred.
• Strong knowledge of Opera PMS and guest service systems.
• Exceptional communication, interpersonal, and conflict resolution skills.
• High attention to detail, professional presentation, and the ability to act as an ambassador for the General Manager and the hotel.
• Ability to build rapport with VIPs, stakeholders, and colleagues.
• A genuine passion for hospitality, loyalty, and creating unforgettable guest moments.

Located in the Heart of NSWs most exciting entertainment precinct – and home to Accor Stadium – you’ll receive:

• Work, travel and career opportunities across our Global network.
• Relevant learning tools provided through Accor Academy and Typsy
• Precinct role provides opportunity to work with and learn from the leaders of the business
• Discounts on worldwide accommodation and F&B.
• Dry cleaning and tools of trade provided.
• Access to secure onsite parking