- Integral
- Permanente
- GRAND MERCURE
- Governança
__jobinformationwidget.freetext.LocationText__
Grand Mercure Mysore, Mysuru, India
__jobinformationwidget.freetext.ExternalReference__
REF60653V
GSA- Front Office
Region
MEA SPAC
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
We are seeking a professional and customer-focused Guest Service Associate (GSA) for our Front Office team in Mysuru, India. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences from check-in to check-out.
- Welcome and register guests, providing a warm and efficient check-in experience
- Handle check-out procedures and cashiering duties accurately and promptly
- Prepare for guest arrivals by reviewing lists, setting up compendiums, and arranging welcome amenities for VIPs
- Respond to guest inquiries and requests, ensuring their needs are met throughout their stay
- Collaborate closely with other departments to fulfill guest requirements and resolve any issues
- Maintain and update guest records, including repeat guest history systems
- Promote in-house facilities and services to maximize revenue opportunities
- Ensure loyalty program members receive all entitled benefits and special recognition
- Adhere to departmental standards for personal appearance, hygiene, and punctuality
- Stay updated on hotel offerings, local attractions, and events to provide informed recommendations to guests
- Degree or Diploma in Hotel Management or Hospitality
- Previous experience in a front office or customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills, with the ability to interact professionally with diverse guests
- Proficiency in hotel management software and property management systems
- Strong problem-solving abilities and attention to detail
- Flexibility to work in shifts, including nights, weekends, and holidays
- Ability to multitask and remain calm under pressure in a fast-paced environment
- Multilingual skills are a plus, particularly in languages relevant to our guest demographics
- Demonstrated commitment to delivering exceptional customer service
- Basic computer skills, including proficiency in Microsoft Office suite
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Fairmont Banff Springs, Banff, Canada
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Banff
Áreas
Governança
Descrição
Are you ready for an opportunity to lead and inspire? This role is looking for someone who is passionate about innovation and team mentorship and has a natural talent for excellence in guest service a
Referência
25b37324-c237-42e2-9c99-9d6339454099
Data de validade
01/01/0001
Salário
Localização
ibis budget Campinas Aquidaban, Campinas, Brazil
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Campinas
Áreas
Governança
Descrição
Receber e atender os clientes conforme o estilo da marca de atuação. Prestar informações diversas, de acordo com as necessidades dos clientes e práticas essenciais da área. Colocar os clientes no “cor
Referência
60a5a397-4517-4fa8-a7ab-4121be66728e
Data de validade
01/01/0001
Salário
Localização
Qantas Lounges by Accor - Los Angeles, West Hollywood, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
MONDRIAN
Tipo de Contrato
Permanente
Locations
West Hollywood
Áreas
Governança
Descrição
A Bell Person is responsible in assisting guests with a variety of needs during their stay such as helping guests with luggage and familiarizing them with their room, its features, and the eco-friendl
Referência
ac7a64e4-2eaa-4951-bdee-81af131b35af
Data de validade
01/01/0001
Salário
Localização
Raffles Boston, Boston, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Boston
Áreas
Governança
Descrição
The Front Office Manager is responsible for all aspects of guest service and guest satisfaction that is generated and maintained by daily operations of the front office, including, but not limited to
Referência
cedd5981-8b33-49d1-a94a-62b0d0992715
Data de validade
01/01/0001
Salário
Localização
Fairmont Royal York, Toronto, Canada
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Cargo com Graduação
Locations
Toronto
Áreas
Governança
Descrição
What does INSPIRE offer you? During an 18-month period beginning May 2025, you gain valuable leadership experience as a Supervisor in our Rooms department.You have a customized INSPIRE Program Outline
Referência
6b0f8d67-56eb-4a81-a2d7-a09a51a60e80
Data de validade
01/01/0001
Salário
Localização
FAIRMONT FKL - HP FRANZ KLAMMER, Telluride, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Telluride
Áreas
Governança
Descrição
The knowledge of a great Concierge is the expectation of our Owners and Guests when staying at our Lodge. your ability to anticipate guest needs and make informed suggestions will ensure they have a t
Referência
c4fc2648-9680-4eba-bdd0-b0f47d491d2e
Data de validade
01/01/0001
Salário
Localização
Novotel Liverpool Centre, Liverpool, United Kingdom
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Liverpool
Áreas
Governança
Descrição
We’re looking for an All Round Night Team Member to join our vibrant team and ensure smooth, seamless operations during the night shift. You’ll play a crucial role in delivering an exceptional guest e
Referência
23f142a5-9138-4067-8296-52ed5494ea29
Data de validade
01/01/0001
Salário
Localização
ibis London Heathrow Airport, Hayes, United Kingdom
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Permanente
Locations
United Kingdom
Áreas
Governança
Descrição
Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.Assist in effectively running the front office operations wit
Referência
778b9f2f-7a44-48d0-93a4-31184c042a5e
Data de validade
01/01/0001
Salário
Localização
TRIBE London Canary Wharf, London, United Kingdom
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
TRIBE
Tipo de Contrato
Permanente
Locations
London
Áreas
Governança
Descrição
What you’ll do…To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.Support the running of
Referência
b27a2b43-e8fb-4786-8717-b8db3378b044
Data de validade
01/01/0001
Salário
Localização
The Rimrock Resort Hotel Banff, Banff, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Temporário
Locations
Banff
Áreas
Governança
Descrição
As the first and last impression for our guests, Bellhops are responsible for creating a positive guest experience through welcoming, knowledgeable, and helpful service. The Bellhop is responsible fo
Referência
28609e61-1255-4ab0-9103-3d1f59082a4d
Data de validade
01/01/0001