GSA- Front Office

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking a professional and customer-focused Guest Service Associate (GSA) for our Front Office team in Mysuru, India. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences from check-in to check-out.

• Welcome and register guests, providing a warm and efficient check-in experience
• Handle check-out procedures and cashiering duties accurately and promptly
• Prepare for guest arrivals by reviewing lists, setting up compendiums, and arranging welcome amenities for VIPs
• Respond to guest inquiries and requests, ensuring their needs are met throughout their stay
• Collaborate closely with other departments to fulfill guest requirements and resolve any issues
• Maintain and update guest records, including repeat guest history systems
• Promote in-house facilities and services to maximize revenue opportunities
• Ensure loyalty program members receive all entitled benefits and special recognition
• Adhere to departmental standards for personal appearance, hygiene, and punctuality
• Stay updated on hotel offerings, local attractions, and events to provide informed recommendations to guests

• Degree or Diploma in Hotel Management or Hospitality
• Previous experience in a front office or customer service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills, with the ability to interact professionally with diverse guests
• Proficiency in hotel management software and property management systems
• Strong problem-solving abilities and attention to detail
• Flexibility to work in shifts, including nights, weekends, and holidays
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Multilingual skills are a plus, particularly in languages relevant to our guest demographics
• Demonstrated commitment to delivering exceptional customer service
• Basic computer skills, including proficiency in Microsoft Office suite

Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.