Group Reservations Coordinator

Who We Are 

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story. 

This position is responsible for managing group reservations within the hotel. The individual will oversee all related workload for groups to ensure the successful delivery of services. This includes the timely and accurate entry of all rooming lists and emails as communicated by Sales and Catering and clients.

• Serve as the primary point of contact for groups initiated through Sales and Event Services
• Ensure the utmost accuracy of all reservation-related details for assigned groups
• Manage the flow of reservations for assigned groups in a timely and efficient manner
• Diligently monitor and maintain blocks in Property Manager, CRS, Opera Sales and Catering, and Passkey systems at all times
• Create Passkey events and links with precision, and process rooming lists through Passkey with attention to detail
• Meticulously communicate group-related details for GRC through CRS Notes
• Collaborate effectively with the Credit department for final reports, including earned comps, deposits, commissions, and credits for groups
• Attend and actively participate in pre-conference meetings, resume review meetings, group review meetings, departmental meetings, and client-related meetings as required
• Contribute as a dedicated and effective team member of the Reservations department
• Perform additional duties as assigned

• Previous customer related experience required
• Previous Opera reservations experience preferred
• Familiarity with Microsoft Office applications and web-based software
• Strong typing skills – 40 WPM
• Excellent communications, problem solving and interpersonal skills
• Detail oriented, and extremely accurate in data entry skills
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of team
• Ability to work independently with minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (included but not limited to):

• Frequent sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times

What’s in it for you? 

• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.