General Manager

Ibis Melaka is centrally located within the UNESCO World Heritage Site. Ideal for business and leisure travelers. The hotel has 249 contemporary rooms with the exclusively designed Sweet Bed by ibis, 3 function rooms and 2 halls, web corner, a restaurant, bar, swimming pool and fitness center. Ibis Melaka is just a stroll away from the major tourist attractions and local eateries: Christ Church, Dutch Square, A Famosa Fort, Cheng Hoon Teng Temple, Jonker Street and others.

Business Performance

• Discuss with Chief Executive Officer and establish operating budget and financial forecast for the hotel.
• Lead and guide the budgeting process of individual department and adhere to the established guidelines.
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals.
• Hold daily Operations and Monthly Management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for all departments.
• Prepare and submit weekly reports to Chief Executive Officer.

Operation

• Manage and establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative.
• Follow appropriate protocol in communicating with the appointed Owner’ representative and keep Chief Executive Officer informed of such communications.
• Lead and guide the Executive Committee team in driving the hotel revenue for all revenue centers to achieve goals and objectives set.
• Survey and analyze competition, market trends, guest mix and needs. Evaluate and recommend appropriate product/service and operational changes as necessary.
• Ensure compliance with licensing laws, health and safety and other statutory regulations.
• Ensure proper documentations and obtain approval before commissioning marketing, advertising, sales, and promotions.
• Ensure all Marketing Communications are in compliance with Brand Marketing guidelines.
• Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives.
• Communicate in an effective and timely manner with Chief Operating Officer matters which require his attention.
• Comply with established guidelines on the hotel organizational structure and reporting lines.
• Be visible around the hotel and show an active interest in our heartist’ welfare.

Team Management

• Interview, select and recruit Management team.
• Identify and develop team members with potential.
• Conduct performance review and manages performance issues that arise within the management team.
• Constantly monitor team members performance, attitude and degree of professionalism.
• Work with Talent & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business.

• Bachelor’s Degree from a reputable hospitality school preferred
• Minimum 5 years of operational management experience or at least 3 years of experience in a similar capacity with proven records and good understanding of the market
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English language
• Fluency in a second language preferred
• Strong working knowledge of MS Excel, Word, & PowerPoint