Full-time Duty Manager - Front Office

At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.

Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.

Reporting to the Front Office Manager, our Duty Manager - Front Office at Pullman Hotel is primarily responsible for ensuring a high level of guest service at all times across the Novotel & Ibis hotels.

What does the Duty Manager role entail?

• Oversee and support the daily operations of Front Office and other departments as required.
• A driver of KPIs including guest satisfaction, loyalty sign ups and upselling.
• Taking initiative to ensure that interactions with our guests are positive and productive.
• Actively resolving guest requests, complaints and challenges.
• Assisting with front office activities from check-in to check-out and everything in between; while ensuring all procedures are adhered to.
• Maintaining brand standards 
• Supporting the Front Office Manager in rostering while working within a budgeted payroll.
• Be responsible for the health and safety of all patrons, guests and staff members.

What are we looking for? 

• Experience in a similar role or environment, preferably in mid scale or luxury hotels.
• Demonstrated ability to ‘surprise’ our guests.
• Confidence and the ability to delight and resolve guest issues
• Time management and multi-tasking skills.
• High security awareness.
• Experience in Opera Cloud preferred.
• MUST have a current NSW RSA and Senior First Aid Certificate 
• Open manual drivers license is advantageous.
• Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
• Unlimited work rights in Australia.

What we can offer you

• Accor discounts on F&B and accommodation worldwide.
• Discounted meals and beverages.
• Generous ‘refer a friend’ incentives.