- Integral
- Permanente
- SLS
- Governança
__jobinformationwidget.freetext.LocationText__
SLS South Beach Miami, Miami, United States
__jobinformationwidget.freetext.ExternalReference__
REF34651K
FT Overnight Hospitality Reservations Agent, Luxury Lifestyle Call Center
Region
Luxury & Lifestyle
Esta vaga já expirou. Veja funções semelhantes abaixo...
From our dazzling location in the heart of Miami, Ennismore offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Team as a Reservations Agent at our Luxury and Lifestyle Call Center!
Job Purpose:
Under the guidance of the Call Center Manager, the Reservations Agent is responsible for answering all telephone inquiries with regard to the room, F&B, Nightlife, Spa, and information for the hotel. The agent is to answer all inquiries in a professional, courteous, and efficient manner and attempt to secure a guaranteed reservation whenever possible.
Duties & Functions:
- Answer all phone calls promptly and in a courteous manner.
- Be knowledgeable of current rates, marketing specials, resort operations, and other information necessary to answer guest inquiries.
- Know the layout of the hotels including all room types, suites, and meeting rooms.
- Have a complete working knowledge of the reservation functions in the Call Center.
- Be aware at all times of the selling status of the hotels.
- Have a complete knowledge of our special rates and packages and know which benefits are included in each.
- Secure all required information from the guest when making a reservation.
- Understand and follow the reservation policy pertaining to guarantees, cancellations, and no- shows and communicate them clearly to each guest.
- Follow up on any guest requests to ensure satisfaction in a friendly and professional manner.
- Process all advance deposits on future reservations and post each deposit to the guest’s reservation.
- Balance and run necessary reports daily.
- Handle daily correspondence; respond to inquiries and make reservations as needed, maintain correspondence files, and mail out brochures as requested.
- Be aware of and adhere to the rules and regulations of the Call Center.
- Participate in departmental meetings assisting in the development of daily operations and the overall Call Center and related areas.
- Create and maintain positive relationships with all departments within the hotels and know how they relate to the Call Center.
- Be knowledgeable of all Food and beverage venues, operations, events, specials, hours of operations, and any other relevant information to process reservations/bookings and answer all inquiries.
- Where applicable, be knowledgeable of the spa including basic service treatments, rates, and any other information necessary to answer guest inquiries.
- Where applicable, be knowledgeable of Nightlife venues, operations, events, hours of operations, and any other relevant information to process reservations/bookings and answer all inquiries.
- Assist with inputting weekend third-party reservations such as Internet and wholesale.
- Any other reasonable duties as assigned by the supervisor or manager
- We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service
ADDITIONAL RESPONSIBILITIES
- Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
- Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.
- Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the team and other team members. Interact with other department personnel and venue staff as needed.
- Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
SUPPORTIVE FUNCTIONS
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Attend mandatory meetings including divisional meetings, staff meetings, etc.
- Participate in community events and ensure corporate social responsibility goals of the company are met.
- Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental-specific systems used.
- Keep the work area clean and organized.
- Ensure confidential documents are kept in a secured area.
- When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
- Complete other duties as assigned by the Department Head.
- Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
- Ensure compliance with The company’s policies and procedures.
OTHER DUTIES
- Assimilate into The company’s culture through understanding, supporting and participating in all The company elements. Demonstrate working knowledge of the service standards.
- Regular attendance in conformance with the standards, which may be established by The company from time to time, is essential to the successful performance of this position.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.
GROOMING/UNIFORMS
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
OTHER
Additional language ability preferred.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- High School Diploma or equivalent required. Bachelor’s Degree preferred
- Minimum one year experience in front desk operations, or other related guest-facing role, and/or one year experience in direct sales, service, or retail trade; OR, an equivalent combination of education and experience. Preferably in an upscale or lifestyle brand hotel
- An intermediate to proficient understanding of Computer systems such as Opera, GoConcierge, HotSOS, Microsoft Word, Excel & Outlook is preferred
- Enter and locate work-related information using computers and/or point-of-sale systems
- Ability to spend extended lengths of time viewing a computer screen
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
- Must be able to stand or walk a minimum eight-hour shift.
- Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
- Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary.
- Must have excellent communication skills and be able to read, write, speak and understand English.
All your information will be kept confidential according to EEO guidelines.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
ibis Schiphol Amsterdam Airport, Badhoevedorp, Netherlands
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Permanente
Locations
Netherlands
Áreas
Governança
Descrição
Here's what you'll do: As a Receptionist at ibis Schiphol, you'll be the first point of contact for our guests. If a guest has a question, you'll happily investigate to assist them in the best way po
Referência
af704e08-ce4d-4ac6-bf8d-3b290e2be57f
Data de validade
01/01/0001
Salário
Localização
Mövenpick Doha, Doha, Qatar
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Governança
Descrição
We are seeking a professional and friendly Receptionist to join our team in Doha, Qatar. As the first point of contact for our organization, you will play a crucial role in creating a positive and wel
Referência
75bd7459-b260-4a02-b1ac-11711d624949
Data de validade
01/01/0001
Salário
Localização
Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Maldives
Áreas
Governança
Descrição
Join our team at Mercure Kooddoo Resort in the beautiful Maldives as a Guest Service Agent! We're looking for a friendly and professional individual to create unforgettable experiences for our guests
Referência
bf632340-ceb4-4a35-9e70-06bfb591c47d
Data de validade
01/01/0001
Salário
Localização
RIXOS RIXOS RESIDENCES DUBAI JEWEL OF THE CREE, Dubai, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
What’s in it for you:Register and process check in for all arrivals.Handle guest checkouts efficiently and professionally.Update guest information into the computer after a complete check-in.Accountab
Referência
2ef011a3-d553-47f5-b1ae-3013083f117b
Data de validade
01/01/0001
Salário
Localização
RIXOS RIXOS RESIDENCES DUBAI JEWEL OF THE CREE, Dubai, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
What’s in it for you:Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfactionRespond to guests needs and anticipate
Referência
e348ee70-78c0-47bf-b8be-7ce8c637abf7
Data de validade
01/01/0001
Salário
Localização
MONDRIAN MONDRIAN DOHA, Doha, Qatar
Experience Level
Director
Jornada de Trabalho
Integral
Brands
MONDRIAN
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Governança
Descrição
What do we expect from you?Under the general guidance of the Director of Rooms or any other authorized by the management, plan, organize, develop and direct the overall operation of the Housekeeping d
Referência
578d7e93-2911-4f53-bdf4-f6c638f9d52e
Data de validade
01/01/0001
Salário
Localização
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Riyadh
Áreas
Governança
Descrição
To constantly monitor guest service level, ensuring a maximum guest satisfaction.Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning
Referência
3512a3cc-ddcf-4e61-ba51-d284c0d7c576
Data de validade
01/01/0001
Salário
Localização
Fairmont Makati, Makati, Philippines
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Makati
Áreas
Governança
Descrição
Performs accurate check-ins and check-outs of guests daily, and ensures accurate billing accuracy before presentation.Provides personalized assistance to Fairmont Gold guests including but not limited
Referência
b30082d5-0849-4a71-a6fa-a8fc4529961d
Data de validade
01/01/0001
Salário
Localização
Fairmont Jakarta, Jakarta, Indonesia
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Jakarta
Áreas
Governança
Descrição
As a Fairmont Gold Attendant, you will provide exceptional service to guests in the Fairmont Gold, ensuring a luxurious and personalized experience. Your primary responsibility will be to attend to th
Referência
b6ea921d-e071-4176-94ce-6982553c01c1
Data de validade
01/01/0001
Salário
Localização
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Riyadh
Áreas
Governança
Descrição
he PositionTo ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas.KEY ROLES & RESPONSIBILITIESManage and supervise all tasks of his/her staff t
Referência
0c96fb0f-8f4b-47f6-a021-a12c1612a548
Data de validade
01/01/0001