Front Office Team Leader

Novotel Wellington:  Nestled in the heart of Wellington's CBD,  offering 139 spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location.

At Novotel Wellington, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards but also propel your own career potential in a company that recognises and rewards.

Key Duties

• Must have a thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures and reservations.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Assists in conducting training for all Front Office employees.
• Directs daily front office operations.
• Greets and escorts Very Important Guests and attends to their special needs that the hotel can meet.
• Attends to credit problems.
• Ensures efficient and courteous service.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information
• Supervises front cashiers and helps out with accounting problems.
• Patrols and inspects public areas during evenings to make sure everything is in order.
• Controls hotel duty keys and floats whilst on duty.
• Performs any other duties as directed by the Front Office Management.
• Assists Front Office Management in formulating new procedures and directives in order to continue improve the Front Office Department

This is a full time role working across a rotating 7 day roster, starting from the 24th of September 2024, waged at $27.32 per hour.

• At least 6 to 12 months experience in front office operations in hotels (at a supervisory level preferred)
• Motivated
• Team Player
• Proactive
• Takes Initiative
• Organisational Skills
• A current New Zealand Full Drivers licence
• A current New Zealand General Managers certificate or able to obtain
• LCQ Certification or able to obtain
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays
• In charge of the hotel in absence of the management team
• You will have NZ residency or be holding a permanent NZ work visa. (immigration visa support or sponsorship is not available with this role)

At Novotel Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

• Learn Your Way: Dive into our Accor Academy for the ultimate combo of earning and learning!
• Accor Heartist Benefits: Enjoy discounted perks on Food & Beverage plus accommodation worldwide – because why not?
• Dress to Impress: We've got your back with provided and laundered uniforms.
• Fuel Up: Daily staff meals are on us while you're on duty.
• Accor's Parental Leave Scheme: Supporting you in all stages of life.
• Celebration Time: Join in on staff celebrations and get recognized for your tenure.
• Employee Assistance Program: Your go-to support for all things work and beyond.

Join us at Novotel Wellington, where your career journey is as exciting as the destination!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS