Assistant Front Office Manager ( In charge )

The Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

• To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.
• To have a full working knowledge and capability to manage, supervise, correct and demonstrate all duties and tasks to the standard set. 
• To assist in the implementation of a flexible employee base, with the right mix of employees.
• To allocate employees over the Division based on established business levels for that day.
• To assign responsibilities to subordinates and to check their performance daily.
• To liaise with the Revenue Management Department and Reservation Department to ensure the proper market mix to achieve the maximum room revenue and provide sales lead.
• To assist the Sales Manager, Conventions and Banquet Manager, in the aspects of controlling heavy dates, resolving conflicts in bookings changing dates and facilities.
• To participate, if necessary, in the formulation of the Annual Marketing Plan and implement with each work place manager and Sales & Marketing Department effective sales and promotional activities to maximize revenues.
• To continuously seek ways to assist the Front Office Manager to maximize their revenues and profits.
• To be responsible in the implementation of Accor audit system (Focus).
• To maintain a logbook of all guest and staff incident reports and submit reports to the management.
• To support staff needs in other departments based on the hotel priorities and anticipated business levels.
• To monitor service and rooms standards in all places of work.
• To work with the respective Department Heads to take corrective action where necessary.
• To be always available and visible during peak periods.
• To assist subordinates during Peak Hours.
• To supervise the employees within the department and train all front office employees on the correct standards.
• To ensure the strict control of room keycards with proper procedures of managing the control.
• To assist in securing external guest accommodation should an overbooking occurs.
• To ensure that public areas are clean and up to standards at all times.
• To be conversant and fully knowledgeable of OPERA system.
• To liaise with Rooms Reservation with regards to immigration issues for the guest (e.g. visas)
• To be familiar with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.
• To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.

- English & German Speaker.

- Bachelor Degree.

- Microsoft Office Skills.

- Hotel 5* Experience.

- Egyptian nationalityز