Front Office Team Leader

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We have an exciting opportunity that has come up at Ibis Portsmouth Centre for a front of house team leader. Are you looking for your next career move and looking to be involved in the vibrant city in Portsmouth? This is the next role for you. 

A full time position covering, looking after predominantly our front office department, teams and guests. Ideally from a hotel background and experience of working on reception and Opera cloud. Please get in touch. 

Duties

• Apply thorough working knowledge of the front office operations to include the front desk,  reception/cashiering procedures, PABX functions and reservations.
• Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Assist in conducting training for all Front Office employees.
• Direct daily front office operations.
• Greet and escort Very Important Guests (VIP’s) and attend to their special needs as appropriate.
• Attend to credit problems.
• Supervise front cashiers and help out with accounting problems.
• Patrol and inspect public areas during evenings to make sure everything is in order.
• Control hotel duty keys whilst on duty.
• Supervise and support of the Front Office team.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.  Rosters to be authorised by appropriate department head.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Ensure strict procedures are followed for all credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• Implement training programs for all employees, conduct induction and skills training.

Perform any other duties as directed by the Front Office Management.

Ideally from a hotel background, having experience with MO, Opera cloud and PMS. 

If you feel you are the right candidate for the role as our Front office Team Leader,  please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working at the Ibis & Ibis Budget Portsmouth you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality