- Integral
- Permanente
- IBIS
- Governança
__jobinformationwidget.freetext.LocationText__
ibis London Heathrow Airport, Hayes, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF64016S
Front office Team Leader
Region
Europe and North Africa
- Contract Type: Permanent / Full Time
- Salary: £15.04 per hour
- Start date: May 2025
- Apply: Please send your application to
Our mission at ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
As our next Front Office Team Leader, you…
Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
Assist in conducting training for all Front Office employees.
Direct daily front office operations.
Attend to credit problems.
Supervise front talent and help out with accounting problems.
Patrol and inspect public areas during evenings to make sure everything is in order.
Control hotel duty keys and floats whilst on duty.
Supervise and support of the Front Office team.
Ensure department policies and procedures are understood by all employees and observed in tasks performed.
Perform any other duties as directed by the Front Office Management.
A little more information:
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role as our Team Leader, please click ‘apply’ now! We’d love to hear from you!
One more thing…
By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Novotel Melbourne Central, Melbourne, Australia
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Melbourne
Áreas
Governança
Descrição
As a Front Office Team Leader, you’re more than just the first impression—you’re the heartbeat of the guest experience. Reliable, approachable, and always switched on, you lead from the front and brin
Referência
611a8d8f-2653-49ee-9e9a-00cdb6a9d194
Data de validade
01/01/0001
Salário
Localização
Fairmont Miramar - Hotel & Bungalows, Santa Monica, United States
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Santa Monica
Áreas
Governança
Descrição
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging
Referência
4647198f-4af7-49db-8fea-427339b25aa3
Data de validade
01/01/0001
Salário
Localização
ibis budget Campinas Aquidaban, Campinas, Brazil
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Campinas
Áreas
Governança
Descrição
Receber e atender os clientes conforme o estilo da marca de atuação. Prestar informações diversas, de acordo com as necessidades dos clientes e práticas essenciais da área. Colocar os clientes no “cor
Referência
a8f0e6ca-bf0f-40ec-9a79-4c3de1b99716
Data de validade
01/01/0001
Salário
Localização
ibis budget Campinas Aquidaban, Campinas, Brazil
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Campinas
Áreas
Governança
Descrição
Receber e atender os clientes conforme o estilo da marca de atuação. Prestar informações diversas, de acordo com as necessidades dos clientes e práticas essenciais da área. Colocar os clientes no “cor
Referência
6b2b1c05-e985-4054-b3b7-b38f387d2266
Data de validade
01/01/0001
Salário
Localização
Fairmont El San Juan Hotel, Carolina, Puerto Rico
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Carolina
Áreas
Governança
Descrição
Fairmont El San Juan Housekeeping Manager provides organization, instruction and guidance to members of the Housekeeping staff. Ensure completion of daily objectives while maintaining Fairmont El San
Referência
b0ac9e6d-cd2c-431e-bafc-9536ab5cc5f3
Data de validade
01/01/0001
Salário
Localização
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
San Diego
Áreas
Governança
Descrição
Rate of pay: $17.25/hours USDResponsibilities: The Guest Service Attendant’s responsibilities include but are not limited to assisting all guests they come in contact with on the front drive. The Gues
Referência
10a3b4b6-b4d9-45e5-b16a-bf26b7a7ba00
Data de validade
01/01/0001
Salário
Localização
Fairmont Pacific Rim, Vancouver, Canada
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Temporário
Locations
Vancouver
Áreas
Governança
Descrição
As a future or recent graduate, you are eager to join Fairmont Hotels & Resorts to jumpstart your hospitality career! INSPIRE places you into the heart of the action at a Fairmont hotel to gain valuab
Referência
847ceecf-987c-4ecf-8551-98db6af28fbd
Data de validade
01/01/0001
Salário
Localização
Mercure São Paulo Barra Funda, São Paulo, Brazil
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
OBJETIVO PRINCIPAL DO CARGO:Atender às solicitações e organizar a infraestrutura necessária para a realização das reservas, colocando o cliente no “coração” de tudo o que for realizado, a fim de ofere
Referência
ca988139-1c0b-44bb-992a-9b2862ecff2a
Data de validade
01/01/0001
Salário
Localização
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Lake Louise
Áreas
Governança
Descrição
At Fairmont Chateau Lake Louise, our Night Manager plays a pivotal role in delivering the seamless luxury experience our guests expect. As Night Audit Manager, you will oversee the night operations of
Referência
c9312ac2-51e6-4a5c-8278-1618b6d1c939
Data de validade
01/01/0001
Salário
Localização
The Savoy, London, United Kingdom
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
London
Áreas
Governança
Descrição
Laundry ValetHousekeeping, LaundrySalary: £33,336 (including service charge)Your purpose will be:To be a key player at the heart of our operation. Taking pride in providing a high standard of work in
Referência
f96ecb8b-792a-4296-b0a5-251d69e8016c
Data de validade
01/01/0001